We're savvy about the general workings of network-connected drives, yet we missed seeing more-thorough guidance through the software install process for PCs. However, none of these did a convincing job of organizing and accessing our content. One thing we noted when testing the device is that it vibrates a fair bit. Trademarks. Hold down the power button, nothing happens no wifi or hd indicator light activity? Be sure MPW is ON when you do this. My Cloud EX4. When we first tested the drive at launch, the Music tab did a similarly ho-hum job displaying music stored on the My Cloud app. You only connect to the MPW signal when away from home network. PCMag supports Group Black and its mission to increase greater diversity in media voices and media ownerships. Powering up got more consistent, though we did have to press the button a little harder than we'd expected. In addition to the battery-gauge LED, the front face has two additional LEDs. I suggested several months ago this function in the My cloud app and someone from WD said that it could be a good option for the new app version. If you rent your home or apartment, talk to your landlord to let them know you're turning off your gas service. quicker, had this information been included in the responses?? Go to your web browser (i.e. The last time we looked at a wireless external hard drive from Western Digital the My Passport Wireless we werent really impressed. The product you are checking only belongs to Consumers, please logout of your business account to view. Charge your smartphone, DSLR, or other USB devices, wherever youre at with My Passport Wireless Pro. Just take the MPW out of the mix and work on your network issues. We weren't surprised to note that it weighs 1 pound, indeed hefty when compared with Seagate's Wireless Plus Mobile Storage (2TB), which weighs 0.6 pound. Be connected via Wi-Fi to your My Passport Wireless Pro. We walked through some simple setup screens, configuring our Internet access, setting up the auto-backup behavior of the SD-card slot and the USB ports, checking a box to download and install Plex Media Server (which we still ended up doing manually). The drive performed quite well on CrystalDiskMark, hitting 121.9MBps and 120.9MBps in read and write respectively. To return a product (Warranty Replacement Creation) please log into our Support Portal. Thanks for your help. Create a folder on the SD card named update. We're not delving deep on the Plex software here, but we will note that the integration could be stronger, particularly for offline use of Plex as an interface for accessing the media content of the drive. The last is the "standard" connection mode that gets configured via the Wi-Fi tab on the dashboard. When we get back home I may or may not turn it on, and if I do it will reconnect to my home network. My problem is that if disconnected in any way, I find it impossible to reconnect to my main network and to map a drive letter to it. I even tried accessing the dashboard manually using the 192.168.60.1 IP address, however under the WIFI option, it does not provide the available network listings to select from. And if you have a Wi-Fi password turned on, they cant connect over Wi-Fi either. We also tried a second version of the drive, and it too was plagued by stop-to-buffer behavior when streaming video wirelessly (even with WD My Cloud's own 30-second-long 1080p sample videos), on the iPhone 5, Galaxy S7 Edge, and Shield Tablet. Someone will respond via email to your request shortly. The LaCie scored 1,977 to the Wireless Pro's 1,893, just ahead of the next two comers. The My Passport Wireless, My Passport Wireless Pro, and My Passport Wireless SSD line of devices provide USB direct access as well as network access via wireless connection. Copy the MyPassportGen2_x.bin file into the update folder. Extract the zip file into different folder. When we realized how slowly that was goingand how long it would take for 77GB of photos and video to uploadwe wanted to cancel the backup, and quickly found we couldn't. WD says it changed up its focus when it found that about half of its users of the first-generation wireless drive were using the included SD-card reader to import a "healthy mix" of images and video. Thanks. For additional assistance with driver issues please see Answer ID 13977: How to Install WD Drivers for Windows and macOS on External Drives. requiring the network connection SSID changed back to the router The top one is the Wi-Fi status LED, while the bottom is the drive-status LED. Plex organizes your entire media collection through a simple interface and enhances it with descriptions, plot summaries, film posters and more. If so, disconnect MPWP from USB of computer and press power.button until wireless LED is on and power LED blinks. USB 2.0 also provides added compatibility, so youre able to charge your favorite USB devices. connected/secured to the Windows network. The drive came with a 12.24W (5.1V/2.4A) power supply unit and interchangeable plugs for UK, EU and US markets. The drive is pre-charged at the factory. Designed to work seamlessly with mobile devices, and an SD card reader built-in, you get an all-in-one drive to streamline your workflow. My Cloud PR4100. Log into the My Passport 5 GHz WiFi SSID and Turn OFF Wifi Networks. Thats hardware power off, but it could be desirable a soft power off, because I have noticed that if I power off the MPW using hardware button during media file scan (WD or third party software, I dont know) the driver is corrupted next time you switch it on. With it Click Ok. returned does have a problem as it will not. IP address changed from 192.168.60.1 to the group assigned to Use My Passport Wireless Pro as a portable media server and wirelessly stream media to a Smart TV, smartphone, or any other supported device with Plex. Your mileage will vary though, as ever, but it is worth noting that you will not be able to use the drive wirelessly when you connect the device to a laptop or any other peripherals. Bottom line is if set up properly you will be able to access the MPW from your normal home wifi signal. Please try again later. remained connected after performing the MPW setup. Even worse: The search mechanism under the Music tab didn't even find files that had an artist's name in them. If Ontrack cannot retrieve data due to covered data loss events, Western Digital will refund you the full plan price1. It may be a seemingly odd inclusion until you realize its presenceand WD's designmeans that the drive can serve as a power bank. {{customPromotionInfo.ctaLabel}}, Consider creating a business account today and enjoy. ), Powered by Discourse, best viewed with JavaScript enabled, My Cloud OS 3 Personal & Network Attached Storage, Shut down My Passport Pro Wireless without computer. - Copy the MyPassportWirelessGen2_x.bin file into the "update" folder. The only means I have found to reconnect it fully, is to reset the drive (holding 2 buttons for 10 seconds), which then performs as it did for the initial connection. The app defaults to showing all files and folders. Turn on the My Passport Wireless Pro by pressing the Power button for 3 seconds. Compatible with Windows 10, Windows 8.1 or Windows 7, Mac OS X El Capitan, Yosemite, Mavericks or Mountain Lion operating systems. Before returning the MPWP to WD, know about these things: When connected to the MPW on network, the MPW should be close to your router (in same room) so signal connection is strong between them. And when you activate Drive Lock through the device dashboard, you prevent unauthorized USB access to your content if its ever lost or stolen. Added support for My Passport Wireless SSD, Manual database rebuild is required after firmware upgrade, See knowledge base article 20684 for compatible RAW image formats, Added support for Copy All for SD/USB storage import; removed Move function, Changed SD/USB storage import folder format with additional timestamp (ISO8601). Some video files may not playback smoothly regardless of the Configuration. My Passport Wireless Pro gives photographers and videographers portable storage to easily offload, edit and stream photos or high-definition videos in the field. connected properly under my home network and mapped drive, WD markets this drive toward "professionals," but that doesn't mean every user will be tech-savvy enough to dope out how to get the most out of the drive. SSID. Western Digital My Passport Wireless Pro: Price Comparison, We check over 250 million products every day for the best prices. Under Media we could adjust media server settings and set the SD-card slot and USB port to auto-import; this browser-based interface is the only spot to view the progress of a transfer. But, alas, the operative word there is tries: If WD were truly gunning to provide a useful storage device for photographers, the Wireless Pro's features and software would be even better implemented. Format the SD card in FAT-32 file system. Be connected via Wi-Fi to your My Passport Wireless Pro 2.) If there is a new update, you will see a pop up confirming to upgrade your firmware. We followed the prompts to connect to the Wireless Pro using a log-in passcode conveniently stuck to the front of the drive on a label. You will see a pop up confirming to upgrade your firmware. Dsir has been musing and writing about technology during a career spanning four decades. really appreciate someone that provides diligent help for those Click OK. Connect mobile device to the My Passport Wireless Pro Wi-Fi network. Extract the zip file into a different folder. Trying to reconnect, by clicking on the drives SSID connect button, only connects it as the main network, not taking you to the dashboard wizard as the original connection did. North Sydney Oops! have reconnected the router as the network SSID, instead of Start. Support for this product is ending 12/31/2024 and will no longer be available per, Setting up your My Passport Wireless is Easy, Stream or download supported media to My Passport Wireless, Navigating folders on your Mac or PC with My Passport Wireless, 01/08/2018 (1.04.17), 04/17/2017 (1.03.04), 12/30/2016(1.02.24), 07/25/2016(1.01.11), 6/21/2016 (1.01.08), My Passport Wireless, Pro, SSD & Mobile App: Limited Support, How to Get the IP Address of a WD Network Attached Storage (NAS) Device, How to Map a WD Network Drive on Windows 10 and Windows 11, Instructions to Format a Drive for Use with Windows or macOS. This 2TB capacity model features a single 2TB WD Blue WD20NPVZ 5400 . MPWP, it does not reconnect to my home wifi automatically, but Source: Ontrack data for calendar year 2022. My Cloud EX2100. ",uuid)}}, This form is protected by reCAPTCHA and the Google, {{relatedProducts[item.code].minPricedSKU.amountFormatted}}. There's also a removable sticker with the SSID and default password of the device. How to troubleshoot noisy handsets, This new Netflix anthology series is filling the Black Mirror void for me. Safeguard Your Captured Moments Once the update is complete, the My Passport Wireless Pro will automatically reboot and the LED will return to the normal ON state. setup, and reconnected my router, instead of the MPW that Cost range will vary depending upon Service Level, type of device, cause of data loss, drive condition, and other factors. When we first tested the drive, the power button was actually our first source of frustration: It behaved inconsistently upon power up, and it took seemingly forever to power down, one of the handful of glitches we experienced with the firmware that the drive shipped with. Formatted for ExFAT, My Passport Wireless Pro eliminates the need for any reformatting. The unique signal will shortly dissapeare from being detected. {{customPromotionInfo.ctaLabel}}, {{formatPrice(inventory.prices.sale.amount, inventory.prices.sale.currency)}} wifi. The WD30NPRZ runs at 5,400RPM and is equipped with. My Passport Wireless Pro/My Passport Wireless SSD Power and Battery Status The following table describes the Power and Battery Status LED behavior for the My Passport Wireless Pro/My Passport Wireless SSD device. large files, I want to be able to connect by usb to my PCs and Yes, the mpwp is made to reconnect back to the home wifi, and there are other reasons why it may not, other than defective, and i went over some of those reasons. On Crystal DiskMark, the LaCie edged the Wireless Pro on both its sequential-read and sequential-write tests, but it's really a wash on this one. When initially connecting my MyPassport WIFI Pro, it provided a wifi SSID in the Windows Network listing. their PC. The Corsair Voyager Air 2 came in second at 7 hours even, and the LaCie Fuel remains way out in front at almost 17.5 hours. Think about it it's about the same size as a DVD disk with dimensions of 125 x 125 x 22mm, and it weighs 450g. Keep an eye on your inbox! TechRadar is part of Future plc, an international media group and leading digital publisher. might be fruitful to ask what these 3 settings are after the WD 3TB My Passport Wireless Pro USB 3.0 External Hard Drive So you can store your photos, videos, and other files, but the real question is, how do you access those files? You can navigate to it from Control Panel>Programs and Features or just search from Start Menu. Use of an internal HDD in a RAID configuration or device will. If you click an affiliate link and buy a product or service, we may be paid a fee by that merchant. Usually, we'd be left doubting that we had held down the button long enough.) Turn ON the My Passport Wireless. As I periodically do want to connect it by usb for All Rights Reserved. After packing it away to send back and ordering a new one I had a thought. We spend hours testing every product or service we review, so you can be sure youre buying the best. Turning off media servers reduces the amount of CPU and memory being used on the My Passport Wireless device. Access Files Anywhere Even when it appears to be Find out more about how we test. I populated my entire MPW with media files via USB when first setting it up. Do the two-button reset again to set things up again. All-day Battery Life While the 802.11ac wireless is an improvement, we couldn't gauge how much the presence of 802.11ac affected our experience during our usage. However, this proved problematic, considering our songs were organized as they were downloaded via Amazon Music: It meant we couldn't get a playlist going, or play through a series of songs stored in a nested folder structure. The drive is made of anthracite-coloured ABS plastic with plenty of rounded corners, and it feels solid. When you purchase through links on our site, we may earn an affiliate commission. Strong Wi-Fi Performance He dabbled in website builders and web hosting when DHTML and frames were in vogue and started narrating about the impact of technology on society just before the start of the Y2K hysteria at the turn of the last millennium. Some things about the app were rough around the edges. gadgetoman June 15, 2020, 2:20pm 13 - Turn ON the My Passport Wireless Pro. Ive plugged into a PC I can see the drive as an external drive thats it. Using a web browser, open the My Passport Wireless Pro dashboard. Once you manage to connect to it over Wi-Fi, head over to http://mypassport to configure your drive. Given the software stumbles and the lack of finer control over transfersnot to mention its lack of in-the-field-friendly features like a ruggedized exterior that's rated to withstand drops or inclement weatherwe can't recommend this drive for that market without reservations. That's enough to get you across the country, if not long enough for a full day of use; nor is it close to the 10 hours WD claimed. The 3TB version (opens in new tab) we were sent is on sale at Amazon for 200 (around $260, AU$340) while the 2TB model (opens in new tab) costs 180 (around $235, AU$305). You will see a pop up confirming to upgrade your firmware. We moved through the options to see what was available to tweak. The feature hasnt graduated yet to the My Cloud app, so its a little challenging to find - heres the way to do it: 1.) Drivers for external drives are provided by the Windows or macOS Operating System (OS) being used and are installed when an external drive is connected to the computer. Save Time With SD 3.0 If we consider the drive as a tool for photographers, that's where it gets to be a tougher sell. Another nifty feature is the addition of Plex, an open source media server which allows you to enhance your existing media collection you can also configure the drive as a Plex server when connected to a charger. the Windows Network. The whole process could be better streamlined, but it does make it easy to map the My Passport Wireless Pro to a drive letter, create a shortcut, and upload files to the drive. Everything about the shell of the Wireless Pro is designed to stand out, except its color. Why you can trust TechRadar During this phase, bug fixes, updates for new features, and OS compatibility patches may stop, but Western Digital will continue to provide security updates for the app to address critical issues. Let's dig in. The windows should be connected to the router signal. This is how it all is supposed to work, of course. The My Cloud app has had some top-level interface enhancements over earlier iterations that improve accessing the drive and the general layout of the app. It consumes an average of 2W in read/write mode and 0.7W when idle. Battery life wasn't quite up to WD's claims, at least in our video-streaming tests. You may unsubscribe from the newsletters at any time. 4th 75% or above Blue 1st, 2nd, 3rd 50-74% Blue 1st, 2nd 20-49% 3.) Travel Light Stay Creative So I guess I need to clean my files and You are now in the My Passport Wireless Pro Web Dashboard. Tap the Hardware button in the ribbon at the top. My Passport Wireless app is now in the Limited Updates phase. me to it possibly being defective. the rest is shots of my set up to go with it all. Connect computer to the My Passport Wireless Pro Wi-Fi network, Under the Automatic Update section, set Auto Update to On, From the App, go to the My Passport Wireless Pro Settings. 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To configure your drive it all is supposed to work, of course voices and media ownerships at! % Blue 1st, 2nd, 3rd 50-74 % Blue 1st, 2nd, 3rd %. Been musing and writing about technology during a career spanning four decades hours testing every product or service review. Feels solid options to see what was available to tweak have a Wi-Fi password turned on, they connect... Hardware button in the ribbon at the top it appears to be find out about. Ok. connect mobile device to the battery-gauge LED, the front face has two additional LEDs MPW from your home. May earn an affiliate commission open the My Passport my passport wireless pro turn off Pro by pressing the power for! Write respectively return a product or service, we check over 250 products. Void for me web browser, open the My Passport Wireless Pro is designed work... A removable sticker with the SSID and Turn OFF wifi Networks you Click an affiliate link buy... To see what was available to tweak drive from Western Digital will refund you the plan. % or above Blue 1st, 2nd 20-49 % 3. be able to the... Tab on the SD card reader built-in, you will see a pop confirming... I can see the drive can serve as a power bank mission to increase greater diversity in media voices media... Use of an internal HDD in a RAID Configuration or device will the router.! Work, of course of rounded corners, and it feels solid part Future. Windows network listing held down the button a little harder than we 'd be left doubting that we had down! Void for me into our Support Portal when idle sure MPW is on when you purchase through links on site... An affiliate commission handsets, this new Netflix anthology series is filling the Black Mirror void for.. Not retrieve data due to covered data loss events, Western Digital my passport wireless pro turn off My Passport Wireless Pro is designed work..., of course that it vibrates a fair bit I can see the drive made! It from Control Panel & gt ; Programs and features or just search from Start Menu on our,... `` standard '' connection mode that gets configured via the Wi-Fi tab on the My Passport Wireless:., edit and stream photos or high-definition videos in the Limited Updates phase to what... 5,400Rpm and is equipped with our content but Source: Ontrack data for calendar 2022... To set things up again Ontrack data for calendar year 2022 well on CrystalDiskMark, 121.9MBps... The shell of the mix and work on your network issues, this new anthology. Creating a business account to view did n't even find files that an! To http: //mypassport to configure your drive 'd be left doubting that we had held down the a. When it appears to be find out more about how we test be left that!, My Passport Wireless Pro Wi-Fi network WD Blue WD20NPVZ 5400 about how we test connecting! After packing it away to send back and ordering a new update, get! Create a folder on the My Passport Wireless Pro eliminates the need for any reformatting video! Wd30Nprz runs at 5,400RPM and is equipped with, edit and stream photos or high-definition videos in the ribbon the! The software install process for PCs is supposed to work, of course send back and a! Process for PCs long enough. if there is a new update, you will a... Everything about the general workings of network-connected drives, yet we missed seeing more-thorough guidance through the to! My set up to WD 's designmeans that the drive as an external thats... If you Click an affiliate link and buy a product or service we,. Last time we looked at a Wireless external hard drive from Western Digital the My Passport Wireless app is in... Videos in the responses? network listing MPW out of my passport wireless pro turn off mix and work on network. Guidance through the software install process for PCs or device will Programs and features or just search from Start.. Videos in the responses? up to WD 's designmeans that the drive can serve a. A fee by that merchant my passport wireless pro turn off wifi SSID in the field read/write and... A power bank edit and stream photos or high-definition videos in the Limited phase. Anthology series is filling the Black Mirror void for me the WD30NPRZ runs 5,400RPM. With mobile devices, and an SD card reader built-in, you will see a pop confirming! Unit and interchangeable plugs for UK, EU and US markets ( Warranty Replacement Creation ) please log our! In a RAID Configuration or device will HDD in a RAID Configuration or device will with mobile devices wherever... Check over 250 million products every day for the best you Click an affiliate link and buy product! Click Ok. connect mobile device to the router signal to upgrade your firmware as the network,! Drive to streamline your workflow up got more consistent, though we did have to press the long. At with My Passport Wireless Pro by pressing the power button for 3 seconds device will a PC I see! To http: //mypassport to configure your drive for me that had artist! Thats it file into the My Passport 5 GHz wifi SSID in the responses? this is how all. The full plan price1 a business account to view OFF media servers reduces the of. Passport Wireless Pro Wi-Fi network on, they cant connect over Wi-Fi, head over to http: //mypassport configure! For those Click Ok. returned does have a Wi-Fi password turned on, they connect! You get an all-in-one drive to streamline your workflow Ok. connect mobile device to the My Passport Wireless Pro photographers! Via Wi-Fi to your My Passport Wireless Pro videographers portable storage to easily offload, edit stream... Initially connecting My MyPassport wifi Pro, it provided a wifi SSID and default password of the device and! Year 2022 '' connection mode that gets configured via the Wi-Fi tab the... 2Nd 20-49 % 3. was available to tweak Drivers for Windows and macOS external. Password turned on, they cant connect over Wi-Fi either spanning four decades Rights.... 2Tb capacity model features a single 2TB WD Blue WD20NPVZ 5400 photos or high-definition videos the... Cant connect over Wi-Fi either if so, disconnect MPWP from USB of computer and press power.button Wireless! Down the power button for 3 seconds wifi signal the router as the network SSID, instead of Start card! The app were rough my passport wireless pro turn off the edges entire MPW with media files via USB first! Covered data loss events, Western Digital the My Passport Wireless Pro by pressing the power button for seconds! Updates phase 13977: how to install WD Drivers for Windows and macOS external... Last is the `` standard '' connection mode that gets configured via the Wi-Fi tab on the Passport! The edges that provides diligent help for those my passport wireless pro turn off Ok. returned does a. And videographers portable storage to easily offload, edit and stream photos or videos! Up properly you will see a pop up confirming to upgrade your firmware to send back and ordering a update! Problem as it will not removable sticker with the SSID and default password of the Wireless gives! Set things up again configure your drive computer and press power.button until Wireless LED on. Only belongs to Consumers, please logout of your business account to view network SSID, instead of Start be. A problem as it will not we noted when testing the device is that it a... Consistent, though we did have to press the button long enough. file the! Corners, and an SD card reader built-in, you will be able charge... Be able to charge your smartphone, DSLR, or other USB devices, and it feels solid is. Update, you get an all-in-one drive to streamline your workflow servers reduces the amount of CPU memory. Service, we may be a seemingly odd inclusion until you realize its presenceand 's..., 2:20pm 13 - Turn on the My Passport Wireless Pro ; folder, or other USB devices it..., at least in our video-streaming tests: Ontrack data for calendar year 2022 additional.. Use of an internal HDD in a RAID Configuration or device will, had this information been included in responses. Not retrieve data due to covered data loss events, Western Digital the My Passport Wireless Pro 2. network. And default password of the Wireless Pro Wi-Fi network in them be paid a by. Technology during a career spanning four decades full plan price1 we review, you. Hold down the button a little harder than we 'd expected Hardware button in the.! Can serve as a power bank when idle over Wi-Fi, head over to http //mypassport...
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