Plus SCALPERS are making getting a replacement $400+. So frustrating :(, Very similar to mine, they'll RMA it just give them time (i know, it sucks), I think they have about 100x more tickets than staff at the moment. All rights reserved. In an ideal scenario you will have two base stations having one of each type of error. After three months of use, red light, dead station. Immediately fast red blinking light and no sound of the motor - it means that either one of the circuits is dead or the motor. Would be good if there was a fix anyone could suggest maybe? Switched between USB 2.0 and 3.0 but I dont think USB is the issue here since it's communicating the tracking. Note: This is ONLY to be used to report spam, advertising, and problematic (harassment, fighting, or rude) posts. these files are stored on your computer in the path. However not everything is lost, you still can open it up and reuse it later by using an ultrasonic knife. More compatible @Luxxid, This indicates a mechanical issue with the station, it will need to be sent in for repair. The LED is blinking red. Disconnect your base station from the power. I have removed the plastic film on the base stations. Step 1. This is unlikely in your case as the station is not blinking red or reporting an issue Both basestations are set to channel 1 and are interfering with each other. Press question mark to learn the rest of the keyboard shortcuts. The Valve base station has only a micro USB port in the back and a power connector. Just assemble it back and dont forget the plastic holder. Espaol - Latinoamrica (Spanish - Latin America), https://support.steampowered.com/kb_article.php?ref=7897-DHKB-9990, Alternatives To Index Base Or Keep Waiting. Create an account to follow your favorite communities and start taking part in conversations. Now you have access to the screws holding the main internals. However the firmware is: https://support.steampowered.com/kb_article.php?ref=7897-DHKB-9990. Step 2: Wait for the reboot to complete. I tried updating and the red blinking light came back, i followed this process again and it works again, so dont update it. Add a third base station to cover a tricky spot in your room. If you upgraded to version 244 and your bases aren't broken, please do not try it. About Press Copyright Contact us Creators Advertise Developers Terms Privacy Policy & Safety How YouTube works Test new features NFL Sunday Ticket Press Copyright . While Valve manufacturers the station, if you got it from us via a Vive Pro kit, we handle the warranty/repair. Sign in to your Steam account to review purchases, account status, and get personalized help. You could see the channel status of base stations on the steam VR status window. Now with a single coded laser sweep and no omnidirectional blinker, base stations co-exist with your other IR devices and have better immunity from depth cameras and motion capture systems. You peek at a base station and see a blinking red light. I've had my Index a week today. It had been a while since I last used my Valve Index, but after I tried to use it yesterday, I realized that one of my base stations was blinking red (so I ended up in this post while searching for potential solutions).Nothing worked for me, and even though I knew it was out of warranty (I bought the Index kit back in August 2019), I just contacted customer support anyway.To my surprise, they will sent me a replacement with no additional cost, even though they also mentioned that it's out of warranty. Now we can see the laser - it is wielded to the metal case and as far as I can tell it will be difficult to replace it. It is not detecting on steamvr anymore, My other base station however works just fine. Glass isnt really glass, it is plastic and it can bend, just apply a bit of pressure in the middle of it and you can feel it bending. If it remains in this state, check if it is mounted securely or on a surface that's not prone to vibration. Wow. VIVE 2.0 / Index: - You could set 16 different channels for VIVE 2.0 or Index base station. this is a known problem and I don't think there is a solution to it (might be outdated), here it says to contact steam-support ( https://support.steampowered.com/kb_article.php?ref=7897-DHKB-9990 ) they are probably just going to send you a new one. If you purchased the station through Valve/Steam as part of their Valve Index kit kit - you will need to contact Valve's support. I just got the index kit a week or two ago. New comments cannot be posted and votes cannot be cast. Over a month total with a faulty controller where my experience was crap and almost 2 weeks without a controller so basically my headset is not usable. Available a la carte or as a complete kit through the Steam Store. Playtime under 50h too. This fix also applies only to HTC base stations, it will not work with older VDK1/Robin or the red laser Batman units. Bigger play spaces, more room to explore. Blue lights come on during restart until about 30-45 later and they turn red again, I'm not sure what else I can do. I have tried just running the one base station on its own and it will not work, just continuous red flashing LED. Reconnecting the headset doesnt help, repositioning the base station doesnt work. It seems support of steam is sometimes hit or miss. They track my vive trackers very well and controllers before the red light of death appeared on one of my base stations Just got a index about two days ago for christmas and its already blinking red, its really sad because i had to tell my mom and now shes in a bad mood, were going to send it to RMA and see if i can get another one, stay safe yall . Even on new year's day they responded very quickly, and best of all, sent me a replacement base station even before I sent the broken one back! I submitted my issues to customer support and they were quick to send me a replacement. About this item. 2.Pitool setting: SteamVR is the only known way. Genuine Valve Index Part Lifetime Guarantee $29.99 View Valve Index Headset Face Gasket Replace a worn or damaged face cushion gasket for a Valve Index Headset. I have seen three different revisions of 2.0 BSs - the prototype version that was never released for purchase, the Vive version that came out at the same time as Vive Pro was released, and current one - Valve version. Is there anything i can do to fix it, or is this an RMA case? However the controller got to them a week ago and there is still 0 info about my replacement being sent. Thanks, just did both of these but unfortunately getting the same results. Now with two base stations you can enjoy a 400% larger play space, compared to the previous generation. Natural, direct input Valve Index Controllers let you reach out and grab an object directly, rather than relying on abstractions like triggers. No issues with packaging, expected to be an open box. For more information, please see our Privacy Policy. I'm not sure that the procedure is adapted to the base station 2.0, it seems to me that it's for base station 1.0 on the VIVE. *When you need to charge your Valve Index headset after playing the game, you just need to put the helmet on this Stand Base, and the magnetic suction head will attract to the charging interface for charging automatically. Yes, have done this about 50 times but doesnt fix it :(. OH NO! Taking it further apart is straightforward. The new single-rotor design provides a wider FOV and increased range. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. They ran me through a bunch of standards check to see if they could fix it and nothing worked. I'm not too sure, I'd assume the 2.0s are better overall for tracking buts that's just a guess. If headset is turned on and the "LINK" LED is RED that indicates that the headset and base cannot establish a wireless signal. Ye ye same here, they told me they only want the base station and I should keep the mount and power supply. Valve really, really, REALLY doesnt want you to open the base station. There is no dedicated executable that is called with command line options to update these. However, it is not possible to assemble it optically correctly. Same here. Blinking red = hardware failure. Ilja is an expert in XR field, working in the industry for several years. I am extremely impressed by Valve's customer support. I has a lot of broken BaseStation 2.0 units with blinking red LEDs. I had the exact same experience with the Steam support. WARNING: You should not attempt this fix unless your base stations are really broken. Two days after I got my replacement back the second one went out, started flashing red. So now I have a $1600 paper weight after only two months. I forgot to add to this, there's not really a fix, atleast from my own search. Here's some additional info: When I go into settings and attempt to change the base station settings, it detects one and shows that the other one has been used in previous tracking sessions. For details, see Installing the base stations. Index HMD: Inside visor on left side, underneath face gasket. If the fix-up firmware makes it flash red instead of green or it doesn't track properly after the procedure then you should contact me and we can try some other steps to get the base working again. As such, each base station needs to be on a different channel and . Had that happen to me aswell, i also bought it about two weeks ago, one or two days later after receiving it it started blinking red. i've never seen a motor die, though, but i have seen bearings die (2), lenses fall off the spindle, and once a dead 0-pos sensor. . These usually require the device to have to be sent in for repair. They may or may not want the cable, power supply, or mounting hardware back. I received mine 6/27 and was able to use it off and on until 6/28 in the evening (used it about 3 hours total). I am disappointed with the quality of the station. Red light means it's pretty much KIA, you're best best since you just bought it is to setup a rma with valve to get a new station. Press question mark to learn the rest of the keyboard shortcuts. My index base station stops working and start blinking red. I submitted a ticket through Steam Support. ago But what if you are out of luck and the warranty has expired? Attach the sync cable to both base stations and make sure to route the cable outside of your play area. I have been using my htc vive pro for about a month now and one of the basestations is blinking red. It will require a replacement. Blue or blinking blue when the base station is waiting to stabilize. A base station has developed an internal problem. I have already contacted steam support but they have not gotten back to me yet. The highest quality tracking has gotten even better with Base Station 2.0, now with improved range, field of view, and scalability. Immediately fast red blinking light and no sound of the motor - it means that either one of the circuits is dead or the motor. All trademarks are property of their respective owners in the US and other countries. - Click here. Unplug and again plug in dont work - still turn in red. If you have a prototype or Vive revision of the base station, opening up is easy. Once it is confirmed working you can add back the other base. 4 screws (note the part pointed with the arrow is on the upper side, you will need that for assembly). After the base station is open, you will see the spinning part and the light on the top. Don't close this window until you've clicked "Send". Espaol - Latinoamrica (Spanish - Latin America), [SteamVR][BUG?] Sub-millimeter resolution to capture every gesture. This item: HTC Vive Base Station by HTC $134. The base should now be working again, confirm by setting its mode to "A" and tracking with it alone (the other base turned off). The two base stations should be no further than 16 Feet apart; Both stations should be positioned above your head, around 6.5 feet; The stations should be angled 30 to 45 degrees downwards. I was able to play the Index for about an hour until the screen went Grey, then black, and has never turned on again. Although yours is probably a much greater magnitude since it's the actual headset TheSambassador 4 yr. ago Only other thing to try, if you can, should be testing on another computer. This is a highly likely scenario as they come out of the box set to channel 1 and the problem manifests itself exactly as you described. I have seen two different cases of failure: They sent me a new base station with no issues. The fix has worked successfully for several users, so we shipped the required files in the latest beta. Finally 4 last screws are holding the motor close to the laser, they need to go too. Helpful Report abuse That way, you can combine two broken base stations into one working one. I tried and it won't show on steam vr so I guess it's faulty . In most regions, support is "livechat" via www.vive.com/support -> contact us -> contact us. Hola gente, me paso lo mismo despues de 4 aos, lo que hice fue cambiar los canales, rotarlos el 1 al 2 y del 2 al 1. y listo, hola, si rote los canales, probe con dar vuelta los canales y desaparecio el error. Your virtual home. Once the copy is complete, pull out the power lead. Pay attention to the return instructions. Step 2: Unplug the. Please try the troubleshooting steps below to correct the problem: Check that your Base Station is connected to the Internet by confirming that your network cables are plugged in securely. I spoke to customer service and i was scared i would send it back but they helped resolve it, so i figure i would place this here in case someone has the same issue and needs help resolving it.. Scan this QR code to download the app now. is there anything setup wise you can do before i have to return for warranty repair, its 8 months old. One of my Index basestations 2.0 is blinking red constantly for a week now. Seems they are more reliable?. So i woke up this morning and one of my base station were blinking red and would not function not matter what i did. And I was having so much fun, I absolutely loved it. This is not the first time for me to have this kind of issue, Vavle has great customer support that send me a replacement the first time I have a faulty base station. You can find the files under your SteamVR install directory. My Index literally never works after a boot up. finonymouse 4 yr. ago I have this exact problem. To fix this, you can try the following. That is why I keep two spare base stations around. Base Station 2.0 blinking red light Greetings! Remove four screws on the main motherboard to take it off. I also am having this problem. I have a red light blinking issue with one of my Index base stations, so i can understand your disappointment.
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