She earned her master of arts degree in education from Michigan State University with concentrations in literacy and technology. It means that an electromagnetic field (EMF) will be constantly emitted from the camera to the monitor in order for you to receive an audio and video feed. The advantage of Infant Optics not having an app is that it loads faster on the display unit. Continue reading our review of the Infant Optics DXR-8 for the in-depth results. When they released Eufy Spaceview in 2018, they promised that an extra camera would be available for customers within a month but took them another 9 months before they released the additional camera. However, it is priced a little high. Infant Optics makes Amazon.coms best-selling infant video monitor, the DXR-8. In addition to the clear picture resolution both in daylight and night vision modes, there's also an indicator light on the side of the receiver that changes from green to orange to red as the volume in the baby's room increases. 110v-240v compatible. Sign up for our newsletter to get honest reviews on top products & services delivered weekly to your inbox. The image is crisp and clear, even at night. If you contact them, expect to receive a response immediately or no more than 12 hours, if you send them an email or give them a call. With both of those, you'd have to go into the baby's room to manually adjust the camera. Luckily, infant optics customer service was very accommodating and sent us a replacement monitor which seems to be working thus far. The fewer obstacles between the camera unit and monitor unit, the better the reception will be. I chose this one because a friend recommended it but I actually don't like the looks of it all that much. Position the antenna in the upright position if you are using the monitor and camera unit on the same floor or in the horizontal position if the monitor and camera unit are on different floors (e.g., in a two-story house). You should, however, know that you can only get a replacement if your Infant Optics is still within the one-year warranty period. Product Details One of the things I like is it has automatic pairing for most or all of your devices. We have dealt with this question adequately on the review of Eufy Spaceview. Hi there! It will show the temperature in each room on your display. Base on the pictures that I shared Infant Optics agreed that this is a manufacturing defect, however refused to send a substitution based on the fact that I did not have all the papers (proof of purchase) that were requested. The DXR-8 also comes with a built-in room temperature indicator in both Fahrenheit and Celsius. Discover essential baby gear by product category. the shipping service selected, the seller's shipping history, and other factors. LARGE 5 VIDEO DISPLAY Our 720p resolution LCD screen offers brighter and better viewing angles, sharper colors and enhanced night vision so you can see your babys slightest movements up close. Infant Optics does not have a split-screen viewing but you can toggle from one camera feed to another. The add-on cameras are exactly identical to the one that comes bundled with the parent unit, so you can swap your lenses however you want. You should also note that the current Infant Optics DXR 8 camera does not pair with more than one screen unit of Infant Optics DXR 8. The reception of the monitor can also be a little spotty at times. I love that I can rotate and zoom the camera remotely, and push a button to talk to my baby daughter without going to her room. You should note that Infant Optics DXR 8 has remained as one of the best-selling baby monitor brands because of its array of accessories including this infant optics DXR-8 monitor only/replacement monitor shown below: Below are the features of the Infant Optics DXR 8 replacement unit without cameras. Motherhood HQ is a participant in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means for sites to earn advertising fees by advertising and linking to Amazon.com. This kind of product will help me to check the activity of my kid and also for the safety of my kid while we are staying on the other room. (Again, why Infant Optics likely has a BBB of F as they are selling faulty units and then protecting their company rather than recalling the faulty units and making things right with their consumers). See the following sites with descriptions of other Infant Optics customer experiences with the ****8 for further details: https://10babygear.com/fixing-infant-optics-dxr-8-night-vision/https://www.ifixit.com/Answers/View/549438/Night+Vision+Not+Working https://www.bbb.org/us/ca/*************/profile/online-shopping/infant-optics-1116-533929/complaints When the infrared lights go bad, what this means is that the night vision on the camera is useless (shows a black screen only) when the room is dark, making it impossible to see baby at night which is essentially the point of a baby monitor. BBB reports on known marketplace practices. In addition to not getting hacked, being off Wi-Fi also helps ensure that it will work all the time. Infantoptics.com attracts a monthly unique visitor traffic 2,166 visitors. This is one of the disadvantages of Infant Optics as it does not allow you to view your baby videos if you are more than 460 feet away. If your Infant Optics screen is not working, you should contact customer support. I did some online research and saw many positive reviews. Their customer service is very responsive and should send you back a replacement promptly (see how to contact Infant Optics support in the FAQ section below). Interference causes the signal to disappear in intervals of 20 seconds to a few minutes. Genexus LLC is a San-Fransisco based company that has made its name making safe products for babies. You can choose from the normal 2x zoom or a wide lens. the shipping service selected, the seller's shipping history, and other factors. The dedicated parent unit is the only display unit available and you cannot view the video feed from your baby on your smartphone as there is no way to connect to the phone. But we do like the option to be able to place the camera further away from your babys bed thanks to the zoom lens if your childs bedroom is large enough to take advantage of it. You could use this to set a reminder to feed the baby or use it as an alarm clock. Compact, crisp monitor: I contacted support and they said they would replace the monitor, but I have to send mine in first. It could be lowered even though it is still kind of worth it because it is so nice. I appreciated the fact that it came with the second lens so that you could see more of the room or to zoom in more on just a sleeping baby. It uses a CMOS GC0308 1/6.5 image sensor with eight infrared LEDs and one low light sensor. Will recommend this brand to other parents looking to purchase a monitor. Alicia's writing has been featured in Scholastic, Brighter Higher Ed, Popsugar, AARP, and Yahoo News. 5.0 5.0. design. Summer Infant screen replacement is available on Summer Infants website for $59.99. It has a 3.5 inch full color display and is sound activated. Find many great new & used options and get the best deals for Clip Mount Flexible Stand for Infant Optics DXR-8 and DXR-8 PRO Video Baby at the best online prices at eBay! Reception is best in open areas where there are no obstacles present. Infant Optics Infant Optics DXR-8 PRO $215 at Amazon $265 at Walmart $200 at Bed Bath and Beyond Pros Good range of up to 1,000 feet Can weed out sound machine noise Cons Style: Local video. The chat transcript is below; Features of Summer Infant Replacement Monitor: You can view some of the images shown by Summer Infant Replacement Monitor here. You can also adjust the sound levels from its six options from lowest to highest. If your Infant Optics screen is turning purple or malfunctioning you can contact Infant Optics customer care for a replacement monitor/additional unit if your baby monitor is within the one-year warranty. When I turned it back on, it would no longer connect to the receiver. I was promised a callback on the same day from a manager to address the issue, given how soon I needed a second camera and the fact that I would soon be in the hospital for several days and unable to communicate with them. If you get the signal going in and out continuously, there is a device that is interfering with Infant Optics signal. In addition, the sound quality is good. If you have any questions, you can reach me at ashley.d@motherhoodhq.com. the shipping service selected, the seller's shipping history, and other factors. I agree to receive email updates and promotions. Can view up to 4 cameras at the same time on the display. All you need is to contact them and follow these steps. In summary, there are 36 months. Battery Power Source Product is powered by battery If the item details above aren't accurate or complete, we want to know about it. Alicia tests products in the field with her daughter. This is part of the reason Infant Optics has remained as the best-selling baby monitor for the third year, selling over 16,000 units monthly. See reviews below to learn more or submit your own review. I felt like I'm always charging it. Be the first one to find this review helpful. These issues have mostly been fixed by now, but you should immediately contact Infant Optics and request a replacement if youre not happy with the unit that you received. The DXR-8 monitor only can only be connected to one camera at a time. I needed a monitor for when I watch the baby while my daughter works and I am very happy that I chose this one. Unsubscribe easily. 5" screen with 720P HD Video- Active Noise Reduction Technology. The customer service will guide you on how to claim the warranty. This feature is a parent favorite! We started using the monitor roughly 4 months ago when my baby started sleeping in her own room. Although the only thing is on one occasion that it kept saying recharge battery when the batteries were already recharged. Enjoy reading our tips and recommendations. If you lost your receipt it may be difficult to get the extra support if your unit is broken but several customers have had great things to say about how they still got help regardless of their lost receipt. If you want to the video to display and shut off after some time, you can choose to have it go off after 3 or 5 minutes and still hear audio from your baby. INSTEAD, she sits on the line in silence for another 20 minutes or so until close of business and then hangs up on me for a third time. I hope youll find my guides and reviews helpful as you make your next purchase decision. For a monitor to essentially fall apart after 4 months of use is unacceptable. The transmission signal passes through thinner walls more easily (drywall or sheetrock) and is obstructed by thicker walls (concrete, steel bars in high-rise apartments), etc. You can also buy a wide-angle lens to get a different view of your baby's room. Axvue also released an additional monitor to Axvue E632, the dual camera baby monitor. It will only hold a charge for a few hours versus when we first started using it and would get several hours. Thank you, you have successfully subscribed to our newsletter! Excellent Reviews of Infant Optics Support Team, Infant Optics Customer Service Contact: 1(800)-291-0195 and info@infantoptics.com, Key Issues Customer Service Will Troubleshoot, Infant Optics Out of Signal Coverage (5 Options to try), Best Dual-Camera Split Screen baby Monitor, The Best Voice-activated(VOX) Baby Monitor, Motorola Baby Monitor Troubleshooting Sound, Night Vision, Screen, Charging, Connection etc, Bassinets Buying Guide: Selecting the Best Like a Pro, Baby Monitor Companies/Manufacturers & Suppliers, HelloBaby Monitor Review Hellobaby HB65 vs HB66, Start here with all the top baby gear brands in 2022, VTech VM819 Video Baby Monitor (19 hours on a single charge). TWO-WAY-TALK Our two-way talk feature allows you to speak to your baby through the monitor. Because the Infant Optics DXR-8 uses an encrypted FHSS radio signal, risks of hacking and security breach are minimal. Hellobaby HB32 has been in the market for over 3 years as it was released in March 2016. This is becoming a standard in other models, which we appreciate to smooth our babies while we walk out of their bedrooms. Some of those could be adjusting the lenses and unplugging the power and plugging it again. The video feed is bad quality so I dont understand the cost. It does what it is supposed to do though and that's all that matters. I immediately contacted Infant Optics customer service, expecting that given that this is a known issue with the ****8, they would make it right, especially since I only actually used the unit for about a year. That's why we focus on safety and security in all of our reviews. Because it doesn't use Wi-Fi, the device was very easy to set up. You should note that the replacement monitor can only be paired with one or a set of up to four cameras and cannot be used as an additional parent unit/screen. If your monitor is out of warranty, you can still purchase Infant Optics DXR-8 monitor only on Amazon, Walmart, Target, or any other store close to you. If the item details above arent accurate or complete, we want to know about it. 2 Year Baby Products Protection Plan ($175-$199.99) - Allstate. Its handy for ensuring your babys room is comfortable and might help avoid cases of SIDS, but only if the sensor is accurate. out of 5. safety: 5 out of 5. It also has a very large video screen that is so easy to see and it has a very long battery life. Here is a link to the review and comparison of the replacement monitor of Infant Optics DXR 8 on Amazon. but that resulted in a surprisingly great customer service experience. When you first contact customer care, they may try to guide you on how to fix it but will ultimately tell you how you can claim a warranty to fix the buttons that are not working. So you can manually turn the video back on if you hear some noise in your babys bedroom. I have been a parent since 2011 and have been doing full-time consulting as a baby sleep expert since 2019. Its a standard 2.5 mm focal lens and an aperture of f/2.8. But my baby monitor experience during my motherhood stage was truly amazing and unforgettable because during that time me and my husband were in peace especially when we go to sleep. The audio will remain on. It would be better if this product will add sensor for insects or other dangerous animals like snake and spiders. The Best Baby Monitor Deals This Week*. I never need that kind of stuff e.g. Just plug the camera unit into a power outlet, place the included rechargeable battery into the monitor or receiver unit, and pair the two. Our only goal at Motherhood HQ is to provide the most helpful and straightforward reviews of baby products so you can easily find what works best for your family. 1 x Rechargeable Lithium-Ion battery pack, 1 x Power adapter for the Baby camera unit, 2 x USB power cables (10 in length and 3 in length) for the Parent monitor unit. Business Profile Infant Optics Online Shopping Contact Information 56 West Portal Ave. #166 San Francisco, CA 94127 (800) 291-0195 Customer Complaints 4 complaints closed in last 3 years 0. 12 results for "Infant Optics" Results. Customer Service Maturity 40/100. The Infant optics green light is the power-LED. My camera came with a defect in picture module which was all in grain. When Ellie was about 6 months old (she's now around a year old), I walked into her room and something smelled a little off. Reposition the monitor unit and camera unit closer to reduce the distance between the two devices. I would still choose Infant Optics over Motorola because the battery in Motorola came had from the beginning and Infant Optics lasted almost 8 months, which is an improvement. She researches and tests products from the hottest. If you buy them, we get a small share of the revenue from the sale from our commerce partners. This standalone monitor for Infant Optics DX* Pro costs about $135 which is more than the price of the replacement screen of the older Infant Optics DXR 8 which costs $99. I like that Infant Optics has a rotating camera lens that can be operated remotely and quietly. Any questions concerning an exchange/refund should be directed to our customer . We wrote this article to give you some helpful tips on what you should know when seeking customer care support of Infant Optics. I ask to speak to her supervisor or another manager, and she claims there are no other managers and she doesnt have a supervisor. The Infant optics claims that its the battery can last up to 10 hours. So about five to six hours in total with the screen on. Check our full guide on how to pick the monitor thats best for you to see the pros and cons of each model. Read more: The best baby monitors you can buy. As a member of the ConsumerAffairs Research Team, Kate Williams, Ph.D. believes everyone deserves easy access to accurate and comprehensive information on products and businesses before they make a purchase. Even though Infant Optics DXR 8 was released in 2013, it took quite a number of years to release the Infant Optics baby monitor replacement monitor. Buy from the most trusted baby monitor experts since 2011, backed by 7-days a week live customer service and technical support. Most parent will sleep with the unit on their bedside table, but we recommend you move it further away. 9. If the problem persists, the Infant Optics customer support team trusts its customers. You can also purchase replacement screens for both Infant Optics DXR 8 and Infant Optics DXR 8 Pro for about $99 and $135, respectively on Amazon. A loose connection can cause this problem. The angle is too wide to give you a good view of your baby sleeping, but its perfect if your child is a little older and you want to keep an eye on them playing in their bedroom, or anywhere else in the house really. This leaves me with no way to keep an eye on my baby. And also, the screen quality is really excellent. 1. No junk & high coverage lead lists. Disappointingly, there is no pre-recorded lullabies available to play on the Infant Optics DXR-8. I used the monitor and cameras about a year and then packed them away carefully in their original packaging. If Infant Optics had a mobile app that could connect to the internet, you could possibly view the videos from anywhere in the world. it was not dropped. Some users that have had issues with Infant Optics screen turning blurry as a result of night vision not working have also gotten replacements. Infant Optics power button not working After some period of use, the power button and the buttons for adjusting volume or brightness can become unresponsive. The wide . In our tests, the Infant Optics DXR-8 did particularly well with keeping the noise level down when panning or tilting the camera. Prospector. Well start sending you the news you need delivered straight to you. Infant Optics is a wholly-owned subsidiary of Genexus LLC. Here's my full experience with the Infant Optics DXR-8. But were glad to report that this isnt the case with the Infant Optics DXR-8. Customer Reviews. In our tests, the DXR-8 indicated that the room was at 72.5 degrees Fahrenheit (22.5 Celsius), while a dedicated thermostat showed 74.3 degrees Fahrenheit (23.5 Celsius). See why thousands of parents trust us to find the best product for their family.Read more abouthow we test and review. Secure baby monitor connection: This means that you can change the default lens to a wide angle or a zoom lens to give you more flexibility. Free shipping for many products! You just need to communicate on email and indicate when you bought the baby monitor. . Find many great new & used options and get the best deals for Clip Mount for Infant Optics DXR-8 and DXR-8 Pro Baby Monitor, Flexible at the best online prices at eBay! Ive contacted the customer service. . Note that the add-on camera comes with the default lens but not the extra zoom lens. The Infant Optics DXR-8 has been a top-selling baby monitor online for several years. This baby monitor is the first to have an interchangeable lens, so you can maintain a high-quality image while zooming in and out. 4.6 out of 5 stars. Another monitor to consider is Owlet's $399 Smart Sock and a video monitoring system combo. The other major potential con is that it doesn't use Wi-Fi. Owlet recently introduced a video monitor, and even though it does use Wi-Fi, I might have considered getting it if it had been out when we bought Ellie's monitor. BUY NOW Amazon.com. We actually used the Smart Sock, which is a sock that reads heart rate and oxygen levels, with Ellie up until she was about six months old. So, I had to do some troubleshooting on that but I got it quickly fixed and going again. I hope youll find my guides and reviews helpful as you make your next purchase decision. If the problem persists, you can get a camera replacement if your Infant Optics is still within the one year warranty. The wide angle lens that is sold separately for the Infant Optics DXR-8 camera gives you a full 170 degrees panoramic view of your babys bedroom. It also stopped charging. (Opens in a . Is there an app for summer baby monitor? The antenna no longer stays down and feels loose. The $300 Nanit Smart Video Baby Monitor is a popular and highly recommended option that does use Wi-Fi, but it's definitely on the pricier side. After 15 minutes on hold, the +**** number calls again and actually stays on the line this time. If you have Infant Optics DXR 8 Pro, your warranty is longer (up to 36 months) and you can get a replacement for free. We value your privacy. Once you've paired the two once, you never have to do it again. This also helps save on battery life. My experience is actually great. Infant Optics released a standalone monitor or spare monitor unit that you can get without purchasing the other parts that make up the Infant Optics DXR 8 baby monitor such as a camera. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. Marketing Automation Maturity 77/100. For me, the most important thing about this monitor is that it doesn't use Wi-Fi. The 3.5 display allows you to see only one camera at a time. The $130 Panasonic Video Baby Monitor was another non-Wi-Fi option that I considered, but ultimately decided against it because the night vision wasn't very good; I wanted to always have a clear view of Ellie. Unlike wifi baby monitors, Infant Optics is a non-wifi baby monitor that generates its own signal from the camera unit to the parent display unit. Infant Optics Replacement Monitor/ Infant Optics Monitor Only, Infant Optics DXR 8 Pro Replacement Screen/Monitor, Additional Monitor for AXVUE Video Baby Monitor E632, Babysense Video Baby Monitor Replacement Monitor. Interchangeable lens: Designed with a large 5-inch screen, 720p HD resolution video, and interchangeable lens technology, so youll never miss a moment. Excellent customer support. The video below shows you how you can change the Summer Infant screen: Babysense video baby monitor has an additional parent unit or replacement monitor that for its V24US brands. But its not a deal-breaker and the Infant Optics DXR-8 makes up for that with other features. In practice, its a nice little trick to help you customize the camera to suit your babys room layout. How BBB Processes Complaints and Reviews, BBB serving the San Francisco Bay Area and Northern Coastal California. Free shipping for many products! But knowing I had a reliable monitor that would alert me very quickly if something were wrong eased my anxiety. Infant Optics customer service support is excellent! This gives me peace of mind knowing that I don't have to keep looking at the monitor to make sure it's working. If your baby monitor is out of warranty, you should still consider contacting Infant Optics as thousands of clients have indicated that they still got brand new units, despite the expiry of the warranty. Some users forget their smartphone in their pocket when fiddling with the monitor; or placing the monitor and smartphone very close to each other on their bedside while they sleep. 40.77.167.239 Toggle navigation. INCREASED SIGNAL RANGE The DXR-8 PROs signal range of up to 1,000 feet allows you to stay connected to your baby as you move around to different areas of your home and even outside. It does not use AA or AAA batteries common with audio baby monitors such as VTech. I also liked how you can see regular light and then night vision. Check out our list of long-range baby monitors as well as all our best baby monitors without wifi. Keep both the monitor unit and the camera unit at least 3ft away from any routers or 2.4ghz WIFI devices (smartphones, tablets, etc.). . If the sound of your Infant Optics stopped working, navigate the settings and select volume. The product was designed for children and also for small kids around the house. Our only goal at Motherhood HQ is to provide the most helpful and straightforward reviews of baby products so you can easily find what works best for your family. The picture quality on the display itself is about average with a resolution of 320 pixels by 240 pixels. Below is a snapshot of an email from a customer whose Infant Optics baby monitor was out of warranty. Of worth it because it does what it is still infant optics customer service of worth it it. To highest a monthly unique visitor traffic 2,166 visitors knowing that I do n't like the looks it... It could be adjusting the lenses and unplugging the power and plugging it again 2 year baby Protection! And other factors it kept saying recharge battery when the batteries were recharged! On my baby Optics has a very long battery life turning blurry as a result of night vision working. These steps some noise in your babys bedroom support of Infant Optics is a San-Fransisco based that... 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