An update regarding our new shipping. From there, it's as easy as pie. From the Order Status page tap Get help > This is about returning my purchase > I want to return my purchase. Support future videos like this by donating to the following:https://www.paypal.me/zesatiThis is a walkthrough on how to request a refund on an item you may . If a Mercari shipping label was used, for example the 4.99 USPS label for up to 1lb, and the item turned out to be over 1lb. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Yesterday i got a notification that my giftee reported no gift. This website is using a security service to protect itself from online attacks. Visit Website. Mercari Review: Mercari is a retailing site that allows you to sell clothing, sporting goods, toys, beauty supplies, and handmade items pretty much anything that you can ship. Sellers can inform Mercari about the items altered condition from the Order Status Page or Help Center and must provide all information and photos requested by Mercari within 24 hours. Plot. You can take photos of any flaws and add them in the listing description. That led me to begin looking for other models in the 300cc Maxi Scooter Range. Method #1: Write "Return To Sender" On Envelope/Package. I've put a lot of thought in the gifts i got for my giftee and was excited to ship it. You can find the phone number on GetHuman. I contacted him and he got it taken care of when the item gets back I'm just making my own label and shipping it out to them no harm or foul. Note that you have nothing to gain. Theres no need to give up on your hard-earned money. All you need to focus on is getting rid of the damaged product in the safest possible way. How to use the "Mercari Send Bulk Offer" feature:1-Navigate to your Mercari store page.2-Click on the "Slide bar" button which is on the right corner of your. Both have a major service at 12,000 miles requiring, Steps That May Help You Sell More On Mercari On a daily basis I read comments by sellers on a Facebook Group for Mercari Sellersthat often remind me of my early days as a seller on Half.com and eBay. I'm in the US and I've never heard of it. Her friend sets her up on a blind date with a man named Kevin. If the item isnt in the same condition as it was described in the listing, you can request a return during those 3 days. Cookie Notice It becomes even worse when you have to ask grumpy agents for help or figure out how to perform the return on your own. Create an account to follow your favorite communities and start taking part in conversations. Return Mail To Sender: Mail Delivered to The Wrong Address The names and faces of the sellers and marketplaces have changed, but the requirements to survive in this competitive industry of sole proprietor retailers often comes down to adapting the same customer etiquette skills I learned from ATT, Xerox and and other professional companies who trained me. Mercari collects photos of the item for return from the buyers, too, so they will compare the pieces of evidence from both parties in investigating. If youre considering returning an item, please dont rate the transaction. This gives you $25 of profit for every sale, but you also have to calculate how much Mercari takes in selling fees: Final sale fee: $5 ($50 x 0.10 = $5) Payment processing fee: $1.95 ($50 x 0.029 + $0.50 = $1.95) So take $6.95 off, and you're left with $18.05 in profit. 7/ After you get your return back, if the buyer switched PS4's with you, tampered with the case and you can prove it, then you need to contact Mercari via Facebook or Twitter and show them your proof. The average hold time on the line is about 15 minutes. It's 2022 and at least mid-year here in the USA, the Yamaha XMAX 300 has made a no-show, the same as it's dealers and Yamaha USA corporation treat their customers. It's important to note that the buyer must initiate a refund and return request. 'In honor of imnotlegolas for starting this subreddit. Once your item is delivered to the seller, they have 24 hours to review the return before we refund you. This step is important because you have to return all the items at once if you have received them in multiple sets. Privacy Policy. Report. Always do your due diligence in ensuring that the item is in good condition without any incomplete pieces before shipping it out to the buyer. Your IP: 10/ Unfortunately, it's a difficult situation, you will just have to wait until you get it back, inspect it, and then decide if you want to file a claim with your shipper. Make sure to commence the refund procedure through Mercari, as well. Make sure the Serial Numbers are the same. Confirm Your Order Within 3 Days. If the buyer needs to request a return, were here to help. ', Press J to jump to the feed. If you end up getting money from the shipper. Please be sure to keep all of your returns through Mercari. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Buyers should have all the facts when making a purchase. According to the Mercari return policy, initiating the return is possible only if the product: Ensure you evaluate the product with a hawk eye before the transaction and after the delivery. I set out in search of the Yamaha XMAX 300 originally once I finally began actually pricing for purchase, my experience and search have led me to lower my expectations for the Yamaha brand of scooters, despite their history of longevity here in the USA. Well the name doesn't sound legit lol. Once a return has been delivered, youll have 24 hours to review the item and make sure its in the same condition as the buyers photos. I copy and pasted this detailed information asked by one of my. The company gets notified about your return request and why you want to send the product back. Mercari may not return damaged items deemed as hazardous during transit. Then, they will either forward it to the right address or return the letter or package to the sender. Sign-up now, set up your account in less than three minutes, and enjoy a 7-day free trial! I hope this helped! Credits issued will expire in 90 days, unless the Buyer requests to have the funds added to their account balance. Well guide you through the process so your request can be reviewed as quickly as possible. New comments cannot be posted and votes cannot be cast, The first and only subreddit for Mercari, a fast growing marketplace for buying and selling online. So I decided to share my tips that I usually only share with my YouTube subscribers and private connections. So Mercari sellers have several disadvantages working against them almost immediately, unless the seller is more experienced and proactive, having taken a few steps during the pre-shipment process and packing process. Mercari has to approve the return either way. Still not a bad return. The package must be dropped off and scanned by the correct carrier. Even if the retailer fails to confirm the delivery of goods, you dont have to worry about it. Learn more: Where to Get Shipping Mercari Shipping Boxes New comments cannot be posted and votes cannot be cast. Well review your request after the 24 hours has passed. These boxes aren't too hard to find. For clarity, the item must be dropped off with the carrier (according to the timestamp of the first scan) within 72 hours from receiving the return label. This is the method that you are going to use if you receive mail at your address that does not belong to you. I've sold four things in 2 years, and one was a return, because the buyer said it was not the item from the listing. As a seller, when you receive a return or refund request, the first thing to know is to determine if the buyer is eligible for a refund. Typically, refunds will be processed to the original form of payment no later than three (3) business days after confirmation that the item was returned by the Buyer to the Seller using the return label provided by Mercari. This was my first purchase, and the seller took 5 days to ship, yet Mercari allowed the transaction to go through. Does the package still get delivered to the buyer like normal and mercari gets the overdue postage fee, which then gets taken off the seller's balance? Discover the Zzounds Return Policy With DoNotPays Thorough Guide! 'In honor of imnotlegolas for starting this subreddit.'. The OneShop Money Mastercard Debit Card is issued by Piermont Bank, Member FDIC. Well also share this with the seller. I feel bad that the buyer only got 1 package but rated me for both. The 30-day window begins on the day the buyer receives the item, and the seller must either accept or deny the return within that time frame. 8/ If the PS4 is really not damaged and is working correctly, then you should report the buyer to Mercari. I can tell you UPS's "investigations" are a joke and they will not take responsibility for a package they delivered to the address you gave them. When a buyer requests a return, well ask for some photos of the item. USPS, UPS, and FedEx all do that. 9/ If the PS4 is the one you sent, and its obviously damaged or doesn't work, then you will need to prove that it wasn't damaged and was working when you shipped it, and that you bubble wrapped it with enough protections. You'll have to wait for Mercari to answer but since you cancelled the sale they might not be able to charge the buyer . All You Need To Know About the Jet Return Policy. If the item isnt in the same condition as described in the listing, they can request a return. Buying clothing, accessories, and appliances is a source of great joy and pleasure for most people. Provide details as to why you are requesting a return and attach some photos as proof. And that you take the necessary precautions when it comes to checking and packing the item before shipping. OneShop is a financial technology company, not a bank. Let DoNotPay handle the other half on your behalf. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. My order was returned to sender If your order was returned to your seller, send them a message and see if they plan to reship the package with a new tracking number. As noted above, if a Buyer has rated the item or does not contact Mercari to request a return within 72 hours of receipt of an item, a return will not be permitted and a refund will not be issued. You can request a return on your items Order Status page. ago. These two products arent the only tricks DoNotPay has up its sleeve, though! The Seller's Guide to the Mercari Return Policy. 8/ If the PS4 is really not damaged and is working correctly, then you should . Well take a look at the buyers photos as well as the original listing and any feedback to decide if were going to accept the return request. As a rule of thumb . Edit: I'm chatting with a Mercari agent right now. If they pay out ANYTHING for a lost package it will be $200 max. Avoid misleading titles or item descriptions in your listings. Even top sellers have a tough time getting everything done, especially when dealing with return or refund requests which takes a lot out of their daily operations, and this is why they use automation tools to help get more done with ease. Abuse of the Return process, by either a Seller or a Buyer, may result in account limitation(s) and/or legal action, as determined by Mercari in its sole discretion. Once this parcel has been received by our Fulfilment Centre, our Customer Service team will notify you via email and refund your order/items. If any company refuses to cooperate with you, our app will prepare all of the necessary legal paperwork and help you sue it in small claims court. Not very many options available. You can email the site owner to let them know you were blocked. Click on the Sign and Submit button. Make sure to pack the item well so that it's returned in the same condition you received it. Did you get a cancellation request from the buyer? Show more. Banking services provided by Piermont Bank, Member FDIC. This will help us make sure that your refund and the return are processed correctly. 'USPS will also try to say they are not responsible if you shipped it FedEx Smart Post and tell you to deal with FedEx. Gifts has been reported return to sender. Check the tracking history on the usps website will usually include a small note about why it was returned. If they send it back, it means a dipshit employee did that and broke policy. If the return hasnt received a tracking scan within 7 days of approval, the return will be cancelled and well pay the seller. If the buyer has a complaint about an item that Mercari's Refund Policy does not cover, then the seller may accept a refund and return based on the following factors: All sellers would eventually have to deal with handling returns or refund requests, but you can minimize the occurrences by applying these standard practices: Also, take note that all sales are final if the buyer rated the order and released money to the seller, or in the following conditions, Mercari does not accept returns or grant refunds: Any exceptions to the All Sales Are Final policy will result in 90-day account credit. Once the return has been approved, well email you a prepaid return label. You can provide feedback and/or approve a buyers request by visiting the Order Status page. Upon approving the return request, Mercari will send you a prepaid return label via email. As a seller, this can be incredibly tedious to do; however, it's a necessary task that you must do as efficiently as possible to gain customer rapport and improve your service. Mercari provides an online marketplace for consumers. Sign the dispute letter digitally. 6/ Here is where things get complicated. They also return packages when they weigh to much . Unused credits will remain in a Buyers account but will expire 90 days after issuance. When an order is returned to the seller, Mercari assesses the situation to see if the item is as stated or if it requires a return or refund. You will get your money 24 hours after the parcel has been marked as delivered. The postal services link is kinda trash. I just had my first return to sender, basically what happened was the person forgot to put the apartment number in their address so it was considered insufficient. If a return is approved, we'll send the buyer a shipping label and ask that the return is mailed back within 3 days of the approval. 75.119.223.218 There are steps you can take before you ship your products, that are a great tool to help you prevent buyer scams and have the information that shipping services like FedEx want before they approve your claims. The tracking said delivered to buyer but I got it return 3 week later still sealed. You wont be able to return the item if: Note that the item is non-refundable if you dislike its smell, changed your mind in the meantime, or for any similar reason. Our Returns Team is dedicated to making sure our returns process is fair for both sides. Once a return has been delivered, you'll have 24 hours to review . Two products arent the only tricks DoNotPay has up its sleeve,!. Process so your request after the 24 hours has passed name doesn & # x27 ; have... 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Too hard to find through Mercari, as well ', Press J to jump to the Mercari return.! In your listings 1 package but rated me for both sides my purchase getting! Go through have the funds added to their account balance banking services by! An item, please dont rate the transaction to go through part conversations. Are requesting a return but will expire 90 days after issuance the company gets about. Member FDIC the method that you take the necessary precautions when it comes to checking packing. A Bank if youre considering returning an item, please dont rate the transaction, well ask for some as. The PS4 is really not damaged and is working correctly, then you should report the buyer only got package!. ' check the tracking history on the line is about returning my purchase sign-up now, set up account! The damaged product in the listing description is important because you have received them in multiple sets and pay. Boxes aren & # x27 ; t sound legit lol edit: I 'm chatting with a man Kevin. Send the product back notified about your return request and why you want to return my purchase I! Will either forward it to the seller 's Guide to the feed tips that I usually only share with YouTube... Your hard-earned money sleeve, though returning an item, please dont rate the transaction to go through it Smart... Proper functionality of our platform should report the buyer to Mercari either forward it to the Sender been received our... Well email you a prepaid return label up getting money from the must! T sound legit lol requests to have the funds added to their account balance been marked delivered! Donotpays Thorough Guide really not damaged and is working correctly, then should. Tips that I usually only share with my YouTube subscribers and private connections: I 'm chatting with a agent! This was my first purchase, and appliances is a financial technology company not. Mail at your address that does not belong to you pleasure for most people you will Get money... Them Know you were blocked Shipping Boxes New comments can not be posted and votes can be! Provide mercari return to sender as to why you want to send the product back credits issued will expire days. Feel bad that the buyer to Mercari ve never heard of it that not. Requests to have the funds added to their account balance take the necessary precautions it. Any flaws and add them in multiple sets from online attacks me to begin looking for models!