I've also left voicemails and have yet to get a call back. Numerous structural issue problems within new home that have caused problems with proper ability to use home as it should be. X-Ray R. Mungo National Park is part of the Willandra Lakes World Heritage Region. Be the first to find this review helpful. Five weeks after the initial incident and my roof still leaks when it rains. William Lyon 8. I called the service representative *** @ XXX XXX XXXX; her customer service skills and professionalism is terrible as she does not do follow-up calls and often lies. With a track record of success based on quality, value and stability, Mungo Homes builds new homes in nine markets throughout South Carolina, North Carolina and Georgia. Cant upload all but I have my proof! I heard nothing back from Chris either. The contractor had to cut a large hole in the wall of our master bedroom to fix the problem the builder had caused I was assured by Mungo's Maintenace Manager Kenny that he would come back in a few days and fix it. In February , we conducted a warranty review in a good faith effort to address additional homeowner concerns, although the home was outside of the first-year warranty period. Third time: (August ) I mentioned the fix attempt from the 11 month review, still no luck. When I asked him if he checked the other bricks to make sure they were secure, his comment was, "The others should be fine". He sent loyd, the septic tank man here and he blamed it on tree roots that did it. When he saw me drive up, he stopped me and said that he had spoken with his boss and his boss agreed that they would replace the brick that had fallen from my home. When sixteen-year-old Alice Palmer drowns while swimming in the local dam, her family experiences a series of strange events leading them to discover that Alice led a secret, double life. 108 Indigo Pointe Drive, Unit LOT 250 Greenville, SC 29607 $598,480 Price 5 Beds 4 Baths 1 1/2 Bath Sq. I was in turn advised they would not handle this, so I contacted the builder on 4/7. I have been going back and forth about my yard since April! If you have any questions about your purchase or any other product for sale, our customer service representatives are available to help. He also sent me an email on 9/30 stating that Mungo would reimburse me. Business Response We are working to accommodate all warranty requests in a timely manner. If Mungo is not willing to fix it then they need to make sure *** Warranty does. As of today I still feel buying a home with Mungo has been the worse decision that I have made. How BBB Processes Complaints and Reviews, BBB Serving Central South Carolina & Charleston. All remaining concerns will be thoroughly addressed at the time of the 30-Day Visit. Business Response we pride ourselves on keeping our customers informed throughout the building process and apologize if we failed to communicate as frequently as was discussed. I utilized the appropriate channels to file the complaint appropriately (Mungo Customer Care Portal). It was finally covered with dry wall mud when they came to do the warranty work the sub contracted painter told me he would come back the next business day at 8 in the morning to finish the work. A Mungo Homes representative will reach out to the homeowner directly to seek additional information and schedule for a roofer to address this issue right away. Spoke with Billy who confirmed he was in charge and had arranged it. Scott replies to say he would send via email and update us once via email each week with photos. The average D&I rating left by the Mungo Homes employee community has improved by 2.2% over the last 12 months. Palmetto Pride found issues related to the foundation and grading. I responded multiple times that this response was unacceptable. Mon-Tue 11am-5pm. 5ba. A few weeks later, Reuben T. was working at another property in my neighborhood. We paid hundreds of thousands of dollars for this home and were assured of a quality home and warranty service for major structural defects. Unacceptable by any standard. Presumably, this is a result of sanding drywall during construction. I closed on my new home January 24th of 2020. We were told that now the whole thing has to be replaced. We are now in the process of having a third party to test the substance to determine it's make-up. All drainage/water concerns will be thoroughly assessed at the time of the 30-Day visit. Mungo Homes strives to ensure every homeowner is made aware of the care and maintenance of their purchase. Consumer Response I filed a complaint against Mungo Homes via the Complaintsboard.com portal around Feb 2022. We do address erosion and drainage maintenance on several occasions throughout the homebuying process, as these items require ongoing attention throughout the life of the home. Learn more about the builder: View builder profile. The complaint has been investigated and resolved to the customers satisfaction. Rick said their expert didn't know what he was talking about & denied repairs4) Electrical issues. Mungo Homes is shady and want you to correct there mistakes! 108 Averyville Drive. During the walk thur we noticed our backyard was not done properly and had standing water and wet spots.the builder said they would have it fixed.well a month went by a guy came with a wheel barrel full of dirt poured it it the spots and put hay on it.as soon as it rains the holes fill back up with water.ive contacted the builder several time.nothing has happened i just want what I paid for.or give my money back so I can have it professionally done. With a track record of success based on quality, value and stability, Mungo Homes builds new homes in nine markets throughout South Carolina, North Carolina and Georgia. If I had known the extent of this process and how we would be kept in the dark the entire time I would have swallowed my $3k and taken my money to someone else who would appreciate us as customer and be empathetic to our situation. Need to find a different location? V&A Dundee's Tartan exhibition celebrates the iconic fabric in its many guises, from powerful symbol of royal power to punk non-conformity, writes Duncan Macmillan We are taking Mrs. concerns very seriously. Due to COVID-19 they couldn't have in person contact, but no one reach out to us by email to request a Skype or FaceTime for the meeting it just got skipped. LOCKEMY, A.J. Our lot is not graded in this manner. Floor rises /falls/moves from 1 rm to next & w/in rms.Framer said he did everything Mungo allowed,refused to pull carpet & inspect. 92. This issue was brought to Mungo's attention so it could be fixed prior to closing. He also stated that I should submit to him the paid invoice by my insurance company so that Mungo can reimburse me for the claim that was paid for the damage caused to my Jeep. The fact of Mungo Man's (and Woman's) burial shows that there was some abstract thought for the burial of the dead. We are committed to working with the homeowner to ensure all warrantable items are addressed and completed! In addition, we sent our trade partner out to secure the brick and check for any others that might be loose. The Production Manager in her area reached out to her by phone on 7/24. If your warrantable concerns pertain to plumbing, electrical, appliances and/or heating and air, you may choose to contact these trades directly using the contact information located on the SOS sticker on your breaker panel. Trades were sent out to investigate and make the necessary repairs. ft. home is a 4 bed, 3.0 bath property. $770,000. This was an extremely unusual occurrence - one that our builder team had no prior experience navigating -- which may account for the confusion that followed. They are still to this day unknown of what is going on with my home and me and my kids are having to live in this home. Mark Madden was the warranty manager assigned to review my issue. I don't have any cons about working for Mungo Homes. Supervisor was fair. A few weeks later on October 2, after my insurance company had the Jeep windshield repaired and issued payment to the company that fixed it, I forwarded via email, a copy of the paid invoice to Reuben T. I never received a response from him. So i reached out to mungo on 6/7 with my concerns that i thought this was mold bc it just keeps coming back and getting on everything. I did not make a big deal out of that because I had already submitted to Mungo warranty company that the other bricks would need to be checked. Our warranty team has discussed the concern surrounding the homeowner's toilet issues. If they are cleaned one day, the next day dust is back. BBB is here to help. Have over 30 pictures from beginning stage til now with patch work. The results indicated that the spore levels within the home were safe and actually lower than what is found outdoors. I did so on 5/15. Instructions for work was clear to complete at each location. Come to find out, almost every neighbor in our mungo neighborhood suffered some kind of AC issue. *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. When a home is outside of the one-year warranty phase, we must follow the proper channels before addressing an out of warranty issue. Ft. It is very easy to see there is a big difference . Mungo refuses to repair the same reoccurring roof leak that was brought to their attention BEFORE signing for my house. Glasgow tenements, alcoholic mother, gay son: Stuart's new novel has a lot in common with his Booker-winning debut, but . Along with my sewage problem I have had numerous things go wrong with the structure of my home due to lack of attention to detail during the building process. The Guardian previously revealed that St. Please rate us wherever you listen and recommend this podcast to everyone! I ask him 3 times if he was in fact going to be able to do that and he assured me each time that he would and that he would inform his supervisor and Mungo Homes and that I didn't need to do anything. Disingenuous company that is focused on squeezing every dime of profit they can out of their homes rather than treating customers with respect. Mungo Homes has partnered with Silverton Mortgage, an acknowledged industry leader within the mortgage community, to make the mortgage loan process easier for you so you can focus on what matters day to day. Hold your hats, it's a dumpster fire. Pros Worked on my time Cons No benefits Was this review helpful? I was under the assumption that this fixed the problem. Shea Homes 6. Had I been made aware that I would have these issues after purchasing my home I honestly would not have bought it. We did, and the response in March was "that the crack in your concrete slab and flooring separation would not meet the definition of a major structural defect. Ignorance does not make Mungo any less responsible for the negligence that happened, nor for the Mungo agent who spoke on their behalf and promised reimbursement. We have had issues with the grading of our lot, which is causing water to flow towards the back of the house. Business Profile Mungo Homes Home Builders Headquarters Multi Location Business Find locations Contact Information 441 Western Ln Irmo, SC 29063-9230 Get Directions Visit Website (803) 749-9000. Business Response We are aware of the homeowner's concerns, and a member of the warranty management team will reach out to the homeowner today, July 11th, 2022 to discuss all outstanding issues. Within a year of living at the home, my toilets started to bubble air from the septic tank. Four months later, I have not received what was promised. I'm hoping this doesn't come to that. The Australian outback images contained within this book are part of a collection from Broken Hill, Fowlers Gap, Lake Mungo, Lake Eyre and the Simpson Desert. Consumer Response (The consumer indicated he/she ACCEPTED the response from the business.) In October , we discovered the hardwood flooring separating all across the house on the ground floor. It is unlike our practices to not respond to a homeowner's concerns, and for this we apologize. We look forward to working with the homeowner to ensure a resolution is reached. Full-Time. Well guide you through the process. I spoke with Mungo representative, Tony Z., on 9/23/22. We have not, in the past two years, received any additional complaints regarding a roof leak in the home until recently. They (QBW) refused to cover the roof leak as they had no prior dealings with this issue and because it does not fall into their category of being covered in this 3-10 year range. We paid a $7000 Lot Premium to purchase the 2nd biggest lot(.4+ acre) in the phase. I was informed that he was furloughed and that *** was gonna resume the job! We will never build again. At no point during the construction meetings were we told the Driveway would be in another location. We were able to use it and the problem subsided for a few more months with the inability to have people use the bathroom for other than urinating. I'm certain an attorney would file suit against both Mungo and QBW in the event this is not structurally repaired. We are constantly in the dark on progress of our home. Sincerely, Pate G Consumer Response (The consumer indicated he/she DID NOT accept the response from the business.) I noticed a smell and standing water that stayed longer than 48 to 72 hours. 3) Finally, I am insulted that Mungo continues to say that the other stones were checked after I have continuously stated that the contractor ONLY replaced the one that had fallen. I am disappointed in this home buying process. I contacted my HOA Maintenance Dept on 3/31 regarding severe erosion due to poor grading and drainage in my yard after my landscaper, Read full review of Mungo Homes and 1 comment. Business Response When this concern was brought to our attention initially and inspections occurred, it was found that there were no structural defects. The homeowner contacted the Mungo Homes on January 17, 2022 regarding issues regarding some discrepancies as far as the readiness of the home. As a matter of policy, BBB does not endorse any product, service or business. 19 were here. The offer was accepted by the homeowners. Mungo refuses to repair the same reoccurring roof leak that was brought to their attention BEFORE signing for my house. So how can you tell me this?!? I contacted them on 7/14/ 2020 showing them where it didn't work. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. I contacted my HOA Maintenance Dept on 3/31 regarding severe erosion due to poor grading and drainage in my yard after my landscaper identified it. Mungo home made us used their preferred lender *** mortgage. Ashton Woods 7. If you are interested in learning more about the history of Mungo Homes, we invite you to click on the following link to view a short video clip. Recommend consulting the builder and/or a licensed contractor for further evaluation of the grading to determine if there is a drainage concern, especially at the rear porch, and for any repairs needed to prevent water entry at the porch." - I am just absolutely furious that I have been lied to- and this is just on the outside of the property- apparently these homes are made with cheap careless laborers - because there are visible seams in my countertops- and there is not enough water level to flush the toilets- the first floor toilet has been leaking since I purchased the home and there is no water level at all in that tank- and there are black carpenter nails that stick upright in the upstairs closet and bedroom. Just last fridAy 7/17 they told me they would have my whole air duct work cleaned Tuesday 7/21 and Monday 7/20 i found out right around 4:40pm that they made plans not to do such anymore and that they were trying to fought what was going on in my house came from me having candle lit. After this complaint was submitted, the homeowner acknowledged there was miscommunication on their part, that we were not in fact a no show, as the agreed upon appointment date had not yet occurred. This is by far not fair and noone should ever have to go through this. I contacted the builder to place a warranty request on Sunday, June 7 to request repair. This is just absolutely poor workmanship and a direct reflection of using cut rate contractors. Mgr said "You can't pay for a Ford Explorer & expect Bentley quality" 1) Water damage. I just want my yard fixed and that terrible smell gone. My builder was *** at first then *** replaced him! Based on the information above and the recent onsite meeting with additional Mungo Homes management team members and trade partner, the current width measurements of your driveway correlates with the proposed plot plan approved by Wake County. Therefore, any repairs related to these concerns would need to be addressed by the homeowner. Asking a homeowner to contend with dust constantly blown from HVAC system is not acceptable! Until the foundation is fixed, then, this complaint will remain open. Now that we've lived in the house, we have realized that the lot is not properly graded. From the beginning we were told closing date was June 30th but could vary forward or backward. Mungo Homes. I have not been able to decorate or anything. To begin, our AC unit shut off a month after moving in and it took a week for someone to even look at it. All warrantable items will be repaired/addressed at the time of the appointment. Tony expressed his apologies for the matter in which these items were handled. In late 2018, Mungo Homes proudly became part of the Berkshire Hathaway family of companies; and, still family run, Mungo Homes remains committed . In advance of our one year warranty inspection with Mungo, we had Palmetto Pride come back to do another inspection so we could submit a warranty request for anything needing repair. 05/26 - No response from 5/20 email, sent a follow up email. A week later, it went out again. Richmond American 3. The area was home to the famed Mungo Lady and Mungo Man, whose 42,000-year-old remains were discovered on the shores of Lake Mungo around 50 years ago and are the oldest human remains ever found in Australia. Regardless, sanding dust blown from the HVAC system is definitely an irritant that should not occur in a brand new house! Mungo Homes Inc has a BuildZoom score of 92, which places them above 68% of 79,084 contractors in South Carolina. Consumer Response (The consumer indicated he/she DID NOT accept the response from the business.) 6) Carpet defective. I was amazed and will definitely refer them to anyone! This response was only given after a threat of legal action. In March of 2022, my wife and I moved into a new home built by Mungo Homes in the ******* ***** subdivision near Youngsville, NC. (The foolishness) i reaches out to every company that has been in my home and all have stressed to me that i would have to have several candles lit for that type of damage. They tried to convince me it was just rain water and they was gonna put some rocks down over something .Well a few weeks pass which throws us into 05/02 . For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. 11/8 toilet supply line broke, flooded m-bath & downstairs ofc. Now we are having to think of ways to get a power of attorney to go get the keys on OUR first home together because I cannot miss medics school and my husband cannot miss work as they held this job for him for 3 weeks waiting for us to have a home. We notified mungo and a repairman showed up to repair the flooring, they put a patch and extra support under our tub, but sliced open the caulk around the tubs access panel and left a yellow stain on the side of the tub that will not come off. I was very concerned about the outside property- my home has a steep incline in the back- and there was evidence of severe erosion. You can read all of Lennar's reviews, to learn why their homeowners loved working with them, and why you should partner with them build your dream home. I'm not asking Mungo to fix the million other warranty issues that they sent someone to half do only for it to be messed up a week later. Items that were supposed to be repaired prior to closing were not repaired as previously discussed. I contacted my builder Justin in regards to this on April 1st and he called the warranty manager ***. As a result, we offered to make cosmetic repairs as a gesture of goodwill. The kitchen floor has a dip in it that keeps expanding. So I contacted justin again and he referred me back to *** who was the warranty manager in charge after ***. With a track record of success based on quality,. The homes built by the company have also been reported to have construction defects and poor-quality materials, resulting in increased repair costs for homeowners. He agreed that the damage was severe but basically told me it was my problem now and I had to know because there was a splash block. If a project manager had been continuing proper communication we could have seen the in correction in the photo. That is hazard my life and my kids . We look forward to addressing the homeowners' warrantable concerns at that time. We are growing! Therefore, the installation of a French drain is not warrantable. Really, we wanted the yard level why would we remove anything. On 1/26/22, Robert indicated via text the Tony will reach out to us by the end of the week. Electrician said to plug long ext cord into bathroom to vacuum & move printer to dining rm 5) Subfloor issues. A total of 411 Unite members at the charity voted in the ballot, with 93% of them backing action. We submitted a warranty request to Mungo and they repaired the wall and reinforced a gap in the beams supporting the floor. There was a possible water line on the slab at the rear that was even with the concrete of the screen porch. During this they found other issues with my home not what i was talking about but something else being wrong with my bathroom upstairs. I was referred to the Quality Builders Warranty exclusion clause that states, Loss or damage resulting from toxic or carcinogenic or suspected carcinogenic fumes or substances, such as, but not limited to, acids in the soil, radon, gas, radon daughters, or mold. This clause does not even relate to HVAC. David Weekley. The fact is, most of the issues are on the sides of our house. Mungo Homes, a part of Clayton Properties Group, is adding a Purchasing Agent toSee this and similar jobs on LinkedIn. I purchased my home in August 2,2019. 1,356 IMDb 6.3 1 h 27 min 2010. They tried to fix it again, unfortunately, the leak came back. I replied that i already did. Call: (843) 491-0354. #1) While yes I carry automobile insurance to protect myself and others when I am at fault, I do not pay insurance premiums so that negligent companies can benefit. We purchased a home from Mungo in November . The repairman was nice enough, but told us that our AC unit had been wired incorrectly and was not shutting off and therefore freezing up. He never checked the other stones. I heard nothing. He did indicated that he would attempt to make a visit to the property to assess and ensure resolution of issues. While on our honeymoon the week of 6/14 I called Pam J and Chris to complain about them not communicating with us enough. Meaning even Wake County expects the driveway's size and shape to be what was provided. I never heard anything back from Reuben T., nor anyone from Mungo in reference to the insurance claim reimbursement. We will review all foundation/grading issues as well as any unaddressed warranty items. A new home should not bread this many issues. I contacted Mungo for my one year inspection in January in which they told me I had missed the deadline so they would not come out for the one year inspection. $434,870. Mungo Homes said we could not used them and we have to continues use *** mortgage but this time it will be a conventional loan at 10% down and we must give them a decision now. The first time we documented the problem with the floor Mungo told us to call a contractor. Whether it's date night, a family gathering, or an outing with friends, we'll make sure it's an experience you won't soon . We appreciate the homeowners continued patience as we investigate this matter further. Irrigation zones had not been placed in backyard nor had they completed my grading.This was after I had been in the home 2 months. Self Employed Contractor (Former Employee) - Columbia, SC - January 5, 2018. Consumer Response I'd like to withdraw my complaint Mungo has agreed to rectify the problem Thank you, *** Consumer Response Mungo Remorse- is all I can say- Too many problems to list- and I'm getting dismissed and delayed by upper management I am a brand-new home owner- purchased a mungo home in south carolina. I submitted the appropriate documentation but did not hear from an investigator until 4/29. The company's top 20 most trusted home builders are: 1. In their discussion it became apparent that corrections were needed and they agreed to meet on-site the following day to formulate a plan for repairs. So they would have to get in touch with Mungo homes in order to see about fixing this issue. As of today, 08/05 - No response Issue not resolved. They called themselves doing some patch work covering with dirt on 07/13 to bury the sewage problem. I have attempted to return a phone call to Dale Garrett three times this week in an effort to resolve these issues. And yet the 2008 Aussie indie Lake Mungo is the recipient of just such accolades, the centre of a micro viral content industry that has labelled it the scariest, saddest, most devastating, and . All in all anything I've hired anyone to do they keep asking for my results with everything but not giving me no ideas on what they think is causing the issues. We have been constantly emailing them about this ongoing issue but all we get is the same answer over and over again about how they can't or won't replace it. Mungo Homes a long tradition of improving the communities in which we build, and through the Mungo Homes Foundation provide economic, educational, health, housing, and emergency hardship support to charitable organizations. The grading of the yard is not consistent with NC code and should be repaired accordingly. Therefore, there were no warrantable structural repairs to be made at the time (approximately 18 months after the home closed). Snippet below: " During the installation of the driveway and other impervious areas, Mungo Homes and trade partners are guided by the measurements approved by Wake County on the proposed plot plan. I purchased a Mungo home in June. When winter rolled around, our floors started bubbling up. The most common ethnicity at Mungo Homes is White (65%). Specialties: Mungo's Italian Eatery has proudly served the best Italian fare around since 1983. 17 month old new home should not leak at roof or siding. Mungo Homes customer service contacts 15 complaints | 7 reviews 15 resolved 0 unresolved File a complaint Table of contents Claimed business Follow Share Complaints Reviews Contacts Mungo Homes phone numbers +1 (803) 749-9000 0 0 +1 919 621 8712 0 0 More phone numbers Mungo Homes website www.mungo.com What is Mungo Homes's email addresses? Mungo Homes takes homeowner repairs and complaints very seriously, and it is always our priority to correct warrantable issues. The plumber visited my home on 3 separate occasions from September December in which camera analysis was done twice and they informed me that it was problem with the drainage line that was installed when the home was built. Sewage problem in yard that I was told was standing rain water. The grade should fall a minimum of 6" within the first 10 feet from the structure. We do want to make sure this issue is fully reviewed, and we have full intent to communicate with the homeowner about any concerns that may arise. Filed my automobile insurance for damages that Mungo caused and was never reimbursed as Mungo promised. The duct to the roof was straightened but it caused another problem. I want a French drain installed right away that extends to the back end of the property I want gutters installed on the house The Plumbing needs to be repaired -and the toilet and ring need to be replaced on the first floor- plus the water levels need to be adjusted Countertops in kitchen need to be replaced- I want to select the countertop Carpeting needs to be inspected and removed for all the black nails that are facing up Business Response Although we were not scheduled to be at the home until the 30-Day Visit (re-scheduled by the homeowner for February 23) the warranty and senior warranty manager visited the home last week to assess any drainage issues. Of a quality home and were assured of a quality home and warranty service for major structural defects #! Properties Group, is adding a purchasing Agent toSee this and similar jobs on LinkedIn is of... Them above 68 % of them backing action score of 92, which is causing water to flow the... 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A Ford Explorer & expect Bentley quality '' 1 ) water damage communication we could have seen the in in... Channels to file the complaint has been investigated and resolved to the property to assess and ensure resolution of.! The outside property- my home not what i was in charge and had it. Homes rather than treating customers with respect suffered some kind of AC.. Can you tell me this?! Pam J and Chris to complain about them mungo homes complaints communicating with enough... Of today, 08/05 - no response issue not resolved and update us once via email and update us via! Home as it should be repaired accordingly blown from HVAC system is not warrantable to bury the sewage problem a... After the home closed ) paid hundreds of thousands of dollars for this home and warranty service major! To plug long ext cord into bathroom to vacuum & move printer to dining rm )!