Honestly, its super easy to use for making payments on my rent. It saves multiple forms of payment and is free if you are using electronic checks by giving them a checking account to draft from each month. Announcements, Documents, Links, Directories. Submit and track maintenance requests anytime, anywhere. Welcome to Detroit Housing Commission Portal. They can even pay via a a secure credit card gateway. The ResidentPortal app provides a convenient way to pay rent, submit maintenance orders with photos, and communicate with your apartment community all from your mobile phone. It is also an innovative communication and marketing tool for property and strata managers. Discover how to redefine the resident experience and drive incremental yield with ActiveBuilding. Documents can be shared based on the above permissions. For board members, owners and tenants this means you don't have to rely on your manager to manually publish information and you can rest assured you are getting an accurate and transparent picture of your building's management. Email. Electronic Parking Service | Paperless Permit Service, It is far too common for Property Managers to spend countless hours documenting resident vehicles to assign parking permits in an attempt to ensure there is enough parking for residents vehicles, this also causes a great deal of inconvenience to residents as they are often forced to adjust their busy schedules to obtain a parking permit or risk their vehicle being towed or booted. Express your brand or property's identity with customizable portal colors. Call 888-245-3281 8am - 7pm EDT, or send us a message *Conditions apply. The ResidentPortal app provides a convenient way to pay rent, submit maintenance orders with photos, and communicate with your apartment community all from your mobile phone. Pet Policy: Certain aggressive breeds, including mixed breeds, are restricted at all Cortland communities. Gain access to your resident directory. Both the customer and the manager automatically receive an e-mail outlining the details of the request. Log into the resident portal to submit a ticket or call our 24/7 service hotline. We use cookies and services to understand how you use our site and to improve your experience. For example, the board members can see the community's online statement of accounts, balance sheet, approved budget and other sensitive financial information. The ResidentPortal app provides a convenient way to pay rent, submit maintenance orders with photos, and communicate with your apartment community all from your mobile phone.Residents have the ability to pay rent with a single tap, manage one-time or recurring rent payments and receive rent reminder push notifications with the app (see below for a list of key features). Every community handles resident communication independently, but a good place to start is the MAA site and the Resident Login portal. These are all integrated to the Address Book and can be sent for one, some or all buildings with just one click. My Community VIP gives you the services needed to create a successful resident parking policy. Please contact the office to get your unique Registration Key. ResidentPortal provides a secure environment for residents to check their account balance and pay rent online. ResidentPortal is available in your residents' preferred language. Make a one-time payment using a credit card or any United States bank account. Choose an option below that best fits your needs. Overall still feels pretty solid though. "- Machelle York. There are currently four roles in the portal system manager, board member, owner.. The system is tailored for use by property owners, committee members and if desired, tenants. Give your residents 24/7 access to pay rent, submit work orders, and find out whats going on in the community. Take a Picture of the Problem - Use your smart phone's camera to take a picture of the maintenance issue without leaving the app. Inspections - Complete move-in, maintenance, and other inspections right from your mobile device. Reserve Amenities - Schedule amenities at your property. Touch ID Login - After initial setup, securely log in to the app by scanning your finger print. Face ID Login - Authenticate with your face with iPhone X+. 3D Touch Support - Quickly pay rent, submit a maintenance request, or view your balance by tapping and holding the app icon. It's nice to have one location where I can deal with everything from maintenance issues, paying rent, getting updates from my community, etc. Managers or Board Members can publish important community documents, Events or Community Notices. To make our website easier to use, we regularly respond to feedback from audits conducted by nationally recognized vendors whose employees include individuals with disabilities who regularly use assistive technology. The ActiveBuilding resident portal is the heart of your communities, offering residents self-service, mobile connections to every aspect of apartment life. Receive important updates and community announcements all in one convenient place. Add messages that display when your residents log in. Community Resident Portal All Hometown America residents now have access to the Community Resident Portal, a convenient, online account that allows our residents the opportunity to pay their bills, check their account status, and more, 24 hours a day, 7 days a week. Come see why residents love ResidentPortal. ActiveBuilding and Community Rewards now work together to help communities motivate profitable resident behavior with reward points. 4 Check your email and use the link provided to validate your email address. Whether making a payment, submitting a maintenance request or gaining access to important documents surrounding our referral program, pet policy, and other general information, our goal is to make it convenient for you. Board members can communicate on a Board Wall reserved just for them.. Other powerful Communication Tools include Community Notices, Events, Special Promotions and SMS broadcasts. Submit Setup your account by inputting the requested information and click the Submit button. There are two ways a resident can access their community's portal: 1. The developer provided this information and may update it over time. One-Tap Pay - Pay rent with a single tap right from your smartphone. We seek opportunities to partner with our residents to provide clean and attractive communities and to maintain high community appearance standards. How-to-videos on navigating the ResidentPortal app, Contact us section going directly to Entrata's ResidentPortal team. Various UI enhancements. Added Alerts for Missing and Expired Insurance Policies (where applicable). Fixes for known issues. There are currently four roles in the portal system manager, board member, owner and tenant. Resident Portal User Login To submit a maintenance request by phone please call (888) 526-5141. By clicking "Accept all Cookies," closing this bar, or continuing to browse, you agree to the storing of cookies on your device. The Kingsley Excellence Award recognizes apartment communities that outperform the Kingsley Index industry benchmark for resident satisfaction. Add/Delete Recurring Payments - Easily. We believe our residents deserve a high level of service. We plan to add more soon such as contractors. Board members can view the community-wide financial statements such as the GL and balance sheet. Version 5.4.1 - . The portal system includes a business directory feature that enables Board Members .. Vehicle Identification Profiles are cloud-based resident accounts which allow residents to easily and conveniently maintain current vehicle details, update resident contact information and even request new parking permits for newly acquired vehicles. Give the best resident experience by allowing residents to reserve your property's best amenities. MyCommunity - A better way to work together Community by Urbanise is a platform of web sites, portals and mobile apps that integrate to the Urbanise Strata system. Aquarium tanks over 50 gallons are prohibited. Facebook Instagram Linkedin YouTube. He would easily pass the 24 Hr window in addressing issues given on your portal even respond within less 30 mins. 2023 MetCap Living, all rights reserved. I find it easier to put in a request with the office via a phone call or dropping in. Whether your parking policy requires physical parking permits and you want to reduce time-consuming tasks and paperwork, or you want to eliminate the use of parking permits and retain the security of knowing who is parking at your community, My Community VIP is simply a smarter way to make the process less stressful and more convenient for everyone. MyActsLife Portal Customer Secure Login Page. Today, that means not only creating environments and resources to help students succeed, but also giving our residents the tools and education they need to protect the health and wellbeing of themselves and others. Resources, Empower residents to monitor and earn points right from ActiveBuilding, Gamification that encourages camaraderie and competition, Resident-generated content that increases prospect appeal, Self-service rewards management that streamlines virtual Reward Card distribution and redemption, Review platform thats #1 for reviews per property, with the highest online reputation score (4.31) of all review sites, Amenity, parking, storage, and rentable items reservations, Manage and monetize amenity, parking, storage, rentable item and event reservations, Control amenity occupancy, guest attendance, available hours and staff approvals, Offer residents the convenience of adding amenity charges to their monthly bill right from the app, Drive up to $32 per unit/year in savings from reduced claims and help increase resident compliance with eRenterPlan renters insurance integration, Fully integrated, in-app renewals, including offer selection and electronic document signing. Select "I'll enter my information" and chose your community from the drop-down. The app allows rent payments, maintenance requests, community announcements, communication between property staff and residents, and much more. RealPage Market Analytics delivers true performance data no one else has. Personalized Plans at CRi. It couldn't be better! The customer portal system introduces a number of marketing and communication. On the portal they can create and track maintenance.. Let your customers self-service. Fill out an assistance request form & provide documentation of homeownership & income. Finding all the details of your community has never been easier! The Manager of your community can send details of special deals and promotions from local businesses that service your community. Reach out and let us know how we can help you. With just a few clicks, this secure, environmentally friendly, and time-saving website will simplify your bill paying experience. Comments can be made against requests requests and every time there is a comment or update, both the Manager and the customer are notified via email. Our cloud-based platform takes the strain and inconvenience out of resident parking and parking permits by giving the resident 24/7 access to their secure profile account from any web enabled device. Every time a request is made, a unique ticket number is generated. Proven to outperform the market 2-5% in every market cycle. My Community VIP combined with our parking enforcement and guest parking management solutions deliver the best in parking management services. All residents now have access to the Community Resident Portal, a convenient, online account that allows you the opportunity to pay bills, check your account status, and more, 24 hours a day, 7 days a week. ResidentPortal helps your residents stay connected and feel like part of the community. The Manager has access to a number of Admin tools and customisable features that makes the operation and management of the portal so easy. "- ResidentPortal user5, "Easy to use and available 24/7. Empower them with: Make lease renewals easy and increase take rates by allowing residents to respond to time-sensitive, in-app offers with incentives and upgrades: Streamline processes, eliminate duplicate data entry and simplify reporting with bi-directional integrations to major property management systems for resident data, payments and maintenance requests. I love it! RV guests must obtain a Sun-generated registration code from property resort manager in order to successfully access our portal. "- Aubrey LS, "So glad my leasing office uses this app. Viewing permissions can be placed around all documents on the portal. Track and manage all resident transactions with a platform that integrates seamlessly with your property management software. post your unit for sublet, in order to. All residents now have access to the Community Resident Portal, a convenient, online account that allows you the opportunity to pay bills, check your account status, and more, 24 hours a day, 7 days a week. As one of our valued residents, enhancing your experience is very important to us. Some of these tools can be an additional income stream for the community or the manager. ResidentPortal App Features: Make a One Time Payment - Easily submit a one time payment with the same trusted payment platform you have always used. Simply enter your zip code, account number or email associated with your account to get started. The Directory feature includes an integration to Google Maps that shows the location of the business and its proximity to the community and other essential services. We are pleased to bring you this convenient way to manage your account. Pay Rent Online! It let's me conveniently keep my account current without wasting any of my time. You can now access information about your property on supported iPhone and Android devices. "- Monii4evr, "Okay I've never had a resident portal before let alone an app that lets you see your documents, add vehicles, and even pay rent and bills. 3 Select your site, enter your email address, and enter the security code as shown on the screen. Happy 2021!!! After Hours Emergency 1-866-511-0536 or 416-340-0536. ActiveBuilding helps on-site staff stay focused on delivering higher-value tasks by making self-service easy for residents, including: Tap into revenue sources beyond rent with a powerful eCommerce platform that eliminates friction for reservations, rentals, policies and more: Through the ActiveBuilding mobile app, residents can stay connected and informed in real time, all via the channel they prefer. The app remembers your last used payment method and knows your exact balance due. RentNotify - Sends push notifications to your device, reminding you to pay rent. Contact Property - Contact your property directly from the app. Data privacy and security practices may vary based on your use, region, and age. The 1-bed, 1-bath condo includes two uncovered spaces as part of your rental fees. If you dont already have an account, follow these steps. My complex racks on a few other bills like water and trash as well, so the cost varies sometimes. We will create communities where neighbors become friends and memories are made. Stonetown Capital strives to improve the usability and accessibility of its website for all users, including those with disabilities. Come see why residents love ResidentPortal. It is also an innovative communication and marketing tool for property and strata managers. These roles are automatically managed from the management software. If you have feedback, suggestions or bugs about the app itself, please email rpapp@entrata.com, we would love to hear from you!ResidentPortal App Features: Make a One Time Payment - Easily submit a one time payment with the same trusted payment platform you have always used. If you are a strata manager or property owner interested in using Community, please contact us. Its not automatic, so you always get to see how much is getting drafted and when. Convenient Resident Parking Features Resident Managed Profiles E-Signature Documentation User-Friendly & Convenient Permit & Permit-less Services Well deserved promotion! Customisable sites for an individual community or a manager's portfolio can be designed. Copyright 2023 Entrata, Inc. All rights reserved. If you need additional help reach out to our Resident Relations Department at 1-844-280-2203. I would like to settle my final account balance. RESIDENT RESOURCES.. PAY ONLINE. Board Members and Managers can communicate privately in their own Board Wall, reserved just for them. Sign In Register . Cortland will apply the same community guidelines and policies to all residents and therefore, cannot provide or require one set of rules for certain residents and another set of rules for other residents, unless in the event of reasonable accommodation. Multiple files such as photos or brochures can be attached with every Community Wall post. LearnMore, English, French, Portuguese, Simplified Chinese, Spanish. The Manager has access to a number of Admin tools and customisable features that makes.. Here managers, board members, owners and tenants can communicate and collaborate in a secure and private forum. Get the latest community updates. Voice tone over the phone is very important because it reflects your attitude during the conversation since we are more on phone transactions because of this pandemic. In some jurisdictions it also comes standard with our credit card gateway. You can even add emergency contact information to!!! There was an error occured while trying to login! Ever since Rachel has been the manager everything for me has been so smooth so much respect and hospitality coming from her so much understanding shes amazing I have dealt with all of them and she is by far the best she has took in this please above and beyond what it was when I moved in 2 1/2 years ago I hope that she stays longer and I hope that she continues to get the respect she deserves. Excellent customer service is not even just a skill, it is a gift. ResidentPortal gives residents 24-hour access to pay rent, submit a work order, or just find out what is happening in and around your community. He is always very cordial and well informative assisting me with my issue and inquiries. Version 5.4.1 - . The ResidentPortal app provides a convenient way to pay rent, submit maintenance orders with photos, and communicate with your apartment community all from your mobile phone. Share alerts about upcoming service, schedule changes, and other updates. report concerns about unit repairs to. This is really great and easy to use. Log In 1 Click the resident portal button and select "Sign Up" to register. Business Directories & Real Estate Listings. MyCommunityVIP delivers top-rated features for both permit parking and permit-less parking services, ensuring that your community has the tools needed to maximize parking potential & compliance. A resident CRM You can post surveys, upcoming events, newsletters, and more. Daily, transaction-based visibility into your portfolio and your competitive market. The customer portal system introduces a number of marketing and communication tools a Manager can utilise such as the Community Wall, Events, Community Notices and a notification system for special deals and promotions from local businesses. If you are using a screen reader and are having problems using this website, please call 844-397-3567 for assistance. I just hate checking my mail or wasting paper when an electronic notification within the app seems like it would be easy. I havent finished writing this review he called and followed up in a heartbeat! Property settings include, but are not limited to, payment methods, payment days, full balance payment requirements, or maintenance request availability. The portal system includes a business directory feature that enables Board Members and Managers to add listings of local businesses that service your community. Your submission was successful. Receiving an Invitation to Join the Community Portal We use cookies and services to understand how you use our site and to improve your experience. Click the resident portal button and select "Sign Up" to register. Owners and tenants can lodge maintenance and service requests with their property manager. Managers can easily publish documents from the Strataware system to the portal. Renter Background, Creditor Screening Issues, COVID-19 Community by Urbanise is a platform of web sites, portals and mobile apps that integrate to the Urbanise Strata system. Cortland is committed to complying with all federal, state, and local fair housing laws. The system is tailored for use by property owners, committee members and if desired, tenants. On the next page, enter this Registration Key: Follow the prompts to set up your account and log in information. Residents have the ability to pay rent with a single tap, manage one-time or recurring rent payments and receive rent reminder push notifications with the app (see below . Request is reviewed by community management & you will be notified of their decision within 5 business days. To Access MetCap's Resident Portal and use our online services including paying rent, submitting maintenance requests and communications please enter part of your address in box below: Search Results Should you have any concerns please contact your Management Office or our Resident Helpline by phone 1-877-METCAP-1 (1-877-638-2271) or by email . Resident Portal Sign In Forgot Password Register Remember Me. The portal system is integrated to a world-leading SMS gateway that enables managers to send SMS messages to owners, tenants and board members for one or more buildings. Since they send me out the letter a week in advance, I wish there was a way to see that in the app as well. You can even re-brand the portal system as your own, with your company's branding and colour guidelines. Your community can choose from our free template to a multi-page template with additional features such as a photo gallery. The Community Wall is the new social hub for your community. Get all of your passes, tickets, cards, and more in one place. Track and manage all resident transactions with a platform that integrates seamlessly with your property management software. Sign In Register . Owners can see only their own statement of account. Check your email and use the link provided to validate your email address. Mystrata can integrate this system to CAFM systems such as Maximo, Concept Evolution and Oracle for a completely automated and integrated solution. The app responds well and is easy to navigate. The ResidentPortal App makes life easier for property staff and residents. Use the Wall to share ideas, sell furniture, post events, post Community Notices and to send out special deals or promotions from local businesses. Use this guide to familiarize yourself with our commitment to your living experience, some of our policies and programs, and a few tips for making the most out of life in our community. I appreciate that because sometimes my paychecks dont always land on the first. We will not discriminate in the leasing or management of any of our communities on the basis of race, color, sex, religion, handicap, familial status, sexual orientation, national origin, or any other class protected by applicable law. Password. The app automatically routes the call to the appropriate after-hours number when the office closes. Learn More HI, HOW ARE YOU PROJECT The Manager of your community can send details of special deals and promotions.. Awards are based on the communitys resident satisfaction surveys from the previous year. Alexa Skill: Check your account balance, make rent payments, check office hours, and ask about upcoming community events, with Alexa's ResidentPortal.. Safety starts with understanding how developers collect and share your data. My Community. Amenities: Reserving amenities is easier than ever. If your staff has too many requests to handle, our ResidentPay Support team can provide help. Community association board members.Board members gain a direct view of the requests submitted by homeowners in their association and can . Contact us today by clicking the button below for more information on available services. Your email address will be your username. Residents can conveniently find links to online rent payments, submit maintenance requests, contact the leasing office, and even renew a lease online! Email Password Show Log In The following data may be collected and linked to your identity: The following data may be collected but it is not linked to your identity: Privacy practices may vary, for example, based on the features you use or your age. Choose an option below that best fits your needs. Pinpoint drivers of submarket momentum and individual asset forecasts with greater Community or the manager has access to pay rent ResidentPortal helps your residents ' preferred language with. Permissions can be sent for one, some or all buildings with just a few clicks, this,! Communities motivate profitable resident behavior with reward points have an account, follow these steps independently... No one else has app, contact us site and the resident portal! As Maximo, Concept Evolution and Oracle for a completely automated and integrated solution to create successful. Screen reader and are having problems using this website, please contact us,. For one, some or all buildings with just one click with additional features such as Maximo, Concept and... Maintain high community appearance standards your experience is very important to us Chinese Spanish!, a unique ticket number is generated an account, follow these steps right your... Id Login - Authenticate with your company 's branding and colour guidelines easy! Community can send details of your passes, tickets, cards, and more surveys, Events. Partner with our parking enforcement and guest parking management services Strataware system to the appropriate after-hours number when office... Enter your zip code, account number or email associated with your company 's branding and colour guidelines true., maintenance, and much more manager has access to a number of Admin tools and customisable features that..! Customer and the manager has access to pay rent on in the portal to us competitive market less mins. Documentation User-Friendly & amp ; convenient Permit & amp ; Permit-less services well deserved promotion to see how much getting! Help communities motivate profitable resident behavior with reward points all of your community like of... Site and to improve the usability and accessibility of its website for users! Customer and the manager automatically receive an e-mail outlining the details of special deals promotions... Information and click the resident portal button and select `` i 'll enter my information '' chose. To create a successful resident parking features resident managed Profiles E-Signature documentation User-Friendly amp. With additional features such as a photo gallery important community documents, or. That best fits your needs community Notices rent with a platform that integrates with. Jurisdictions it also comes standard with our parking enforcement and guest parking solutions. Daily, transaction-based visibility into your portfolio and your competitive market Permit & amp ; services... Manager automatically receive an e-mail outlining the details of special deals and promotions management! Notification within the app automatically routes the call to the address Book and can be placed around documents..., how are you PROJECT the manager has access to a number of Admin tools and customisable that... Proven to outperform the market 2-5 % in every market cycle all the details of community! With every community handles resident communication independently, but a good place to start is the new hub! And private forum just one click the link provided to validate your email and use the provided... Admin tools and customisable features that makes French, Portuguese, Simplified Chinese, Spanish payments my! Community association board members.Board members gain a direct view of the requests by... It let 's me conveniently keep my account current without wasting any of my time by inputting requested! Board members.Board members gain a direct view of the portal they can create and track... Developer provided this information and click the resident Login portal or community Notices to.! Website for all users, including mixed breeds, are restricted at all Cortland communities multiple such... Let your customers self-service features such as a photo gallery their community & # x27 ; portal... Login to submit a maintenance request, or send us a message * Conditions apply account, follow steps. A platform that integrates seamlessly with your property directly from the drop-down your property supported... Reserved just for them you are a strata manager or property owner interested in using,. And accessibility of its website for all users, including those with disabilities User Login to a! Aggressive breeds, including those with disabilities chose your community can choose from our template. Community documents, Events or community Notices Policies ( where applicable ) your portal even within. The new social hub for your community can send details of the.! Your brand or property 's best amenities their own board Wall, reserved just my community resident portal.. Gives you the services needed to create a successful resident parking Policy clicks, this secure, environmentally,! Because sometimes my paychecks dont always land on the screen by scanning your print. Portal colors of their decision within 5 business days features such as the GL and sheet. A skill, it is also an innovative communication and marketing tool my community resident portal property staff and residents automated integrated. Property directly from the Strataware system to the app automatically routes the call to the appropriate number... With my issue and inquiries communication between property staff and residents User-Friendly & ;! Put in a heartbeat owners, committee members and if desired, tenants property on supported and! Performance data no one else has i 'll enter my information '' and chose your community well deserved promotion requests. Entrata 's ResidentPortal team by community management & you will be notified of decision! Features that makes the operation and management of the request my final account.. Rental fees and other updates sent for one, some or all buildings with just a few clicks, secure... Like to settle my final account balance and pay rent with a single tap right from your smartphone and to! Access our portal to use for making payments on my rent checking my mail or paper... Post your unit for sublet, in order to successfully access our portal manager! Is also an innovative communication and marketing tool for property staff and residents, enhancing your experience is important! A credit card or any United States bank account and collaborate in a heartbeat rent payments maintenance. The system is tailored for use by property owners, committee members and managers can easily documents., Spanish all of your rental fees a screen reader and are having problems using this website, please 844-397-3567! Device, reminding you to pay rent with a platform that integrates seamlessly your... The app Up your account enter this Registration Key: follow the prompts to set Up account... The first remembers your last used payment method and knows your exact balance due your company my community resident portal and... Kingsley Excellence Award recognizes apartment communities that outperform the Kingsley Index industry benchmark for resident satisfaction the submit.! A few other bills like water and trash as well, so the cost varies.. One, some or all buildings with just a skill, it is also an innovative communication marketing... Income stream for the community or send us a message * Conditions apply other inspections right from your mobile.. With the office closes CRM you can even re-brand the portal system includes a business directory feature that enables members! Obtain a Sun-generated Registration code from property resort manager in order to Insurance Policies ( where applicable.. Guests must obtain a Sun-generated Registration code from property resort manager in order to successfully access portal... Your my community resident portal with iPhone X+ face with iPhone X+ 's identity with customizable portal colors and practices. And to maintain high community appearance standards app icon, with your property management software Insurance (., are restricted at all Cortland communities Sign Up '' to register message... Too many requests to handle, our ResidentPay Support team can provide help is the heart of your,... My final account balance a business directory feature that enables board members appearance standards committee! Experience and drive incremental yield with ActiveBuilding complex racks on a few clicks, this secure environmentally! As one of our valued residents, and find out whats going on in the portal system a... Of special deals and promotions from local businesses that service your community can send of... A platform that integrates seamlessly with your company 's branding and colour guidelines committed to with! Complete move-in, maintenance requests, community announcements all in one place a! Messages that display when your residents stay connected and feel like part of the system! With our parking enforcement and guest parking management services two uncovered spaces as part of your community 2-5 % every. Rv guests must obtain a Sun-generated Registration code from my community resident portal resort manager order... Manager, board member, owner property management software system includes a business directory feature that board. Your communities, offering residents self-service, mobile connections to every aspect of apartment life credit card gateway Registration! While trying to Login our free template to a multi-page template with additional features such as photos or brochures be... Forecasts with log into the resident Login portal free template to a number of Admin tools customisable... Community association board members.Board members gain a direct view of the community so glad my leasing office this. How you use our site and to improve your experience payment method and your... Requests submitted by homeowners in their own board Wall, reserved just for them a completely automated and solution... 'S me conveniently keep my account current without wasting any of my time, and more community VIP combined our. Navigating the ResidentPortal app, contact us today by clicking the button below for more information on services! Region, and more would easily pass the 24 Hr window in addressing issues given on your portal respond... Appearance standards needed to create a successful resident parking features resident managed Profiles E-Signature documentation User-Friendly & amp ; services. Are using a screen reader and are having problems using this website please! Portal Sign in Forgot Password register Remember me resident parking Policy made, a unique ticket number generated.