BG is truly our business partner! Everything you need to know - from our experts. Documentation Compliance in ConnectWise: Taking it a step further, we also packed each webinar with practical guidance on how to improve sub-optimal business practices by adopting the proven methods of best-in-class. If you haven't tuned in to the CEO Growth & Profit series yet, the Partner Success team has combined forces with Service Leadership to bring MSP owners, CEOs, and executive leadership teams loads of valuable content across 10 webinars. By tuning in, you'll receive pointed advise on how to make a QBR productive and profitable, and how to squash any objections to conducting QBRs from your internal teams. You know what makes employees feel really good? Fantastic product and a fantastic team to work with. When employees have a real, actual stake in what theyre doing - versus going through the motions based on what someones telling them to do - it motivates them to work harder and do what they can to hit their goals. Just enter your email address and password to log in. After a while, youll be able to look at your Snapshot gauge and identify any patterns or issues. If you cannot schedule a meeting using the link provided, email us for additional options on how we can help. Customer profiles are designed to help you understand who your ideal customers are so you can set up goals and anticipate future needs. Consistent, scalable, and high-quality help-desk services with trained technicians. Here are the other places we will be using BrightGauge. If you want to deliver the best service to your customers and have a completive advantage, you need to identify your KPIs and make them better. Only registered users can write reviews.After signing in, we'll redirect you back here. Display your data with embeddable gauges on public sites to show your prospects how quickly you respond to tickets and more. There's no going back. If you need assistance with plugin implementation, please reach out to BrightGauge. View all your business solutions and metrics at once with seamless BI dashboards for easier analyzing and reporting. BrightGauge lets you choose how you view your data, what integrations to implement, and more, giving you more control over how you do business. BrightGauge. In this CEO Growth & Profit webinar, Peter showcased how narrowly defined technology standards launch a domino effect of improved efficiencies. They care not just about the dashboards, but about my business. Make sure to keep an eye out for additional emails and in-app invites from us, and follow @BrightGauge on Twitter for updates. Your profit margin is a lot more complicated than just the money youre bringing in. Automatically add, subtract, multiply, and divide one metric against another, so you know your numbers are always accurate. For any other questions with this integration, please contact theBrightGauge team directly to resolve any issues. After reviewing the why, Peter jumps into the how. 2023 ConnectWise, LLC. With Brightgauge, the reports finally look like they aren't from the 90's and they provide actual value. Reports are a really good way to build long-lasting relationships between your MSP and your client. Dashboards put all your important KPIs in a single pane of glass, giving you a 10,000 foot view of whats going on with your business at any given time. Announcing another big set of BrightGauge Reports updates for this month: your company logo, cleaner background color, and an overall clearer presentation of information. After reviewing several options, we picked BrightGauge due to their versatility with reporting. The reports that we can now send to clients look 1000% better than anything we were able to do before. BrightGauge's ConnectWisePlatform Integration is certified via the ConnectWise Invent Program. The new dashboard feature is very nicely done. BrightGauge Data Dashboards help track and visualize all your KPIs Forget toggling between windows or logging in and out of multiple accounts. I believe it was Peter Drucker who said What gets measured gets improved. Skip to main content Contact Us Sign In SOLUTIONS Cybersecurity Management and choose to filter each dashboard by clients. I would highly recommend BrightGauge and their team to any MSP looking to take their business to the next level. BrightGauge puts all your essential information in one place, giving you greater visibility so you can make more informed decisions. 24/7/365 network operations center of expert technicians at your service. Reserve your place now! - Both Brian and Eric are both solid business people and have always followed through on what they've promised. MSPs turn to BrightGauge dashboards, reports, and goals to get their teams to run more efficiently and productively and to make more impactful business decisions. Check out all of the webinars in this series: CEO Growth & Profit Topic Date/Time Expert Register/Watch Now! We're here to help! NOTE: Spaces are limited. We utilized this to pull data from N-Able, CW and Datto to build our monthly client reports into a consistent professional report. For more details on how to create technician dashboards, please visit our, You also might want to consider building technician-specific dashboards to see how each tech is performing in terms of billable hours, projects worked on, and more. How each team member can own a BrightGauge dashboard. While not perfect, the product is solid and support/dev is great! BrightGauge has empowered us to make decisions and be pro-active in our services than re-active. Since implementing BrightGauge, our environment has radically changed for the better. Taking it a step further, Peter also provides suggested solutions for common pain points around constructing and maintainingthose standards. Their support team is incredible. I am super excited to see how next months reports will look with all the new info we want to add. by putting the metrics you monitor most often side-by-side into a seamless dashboard. If a single gauge can improve your business, imagine the benefits you will get from all the Dashboards, Reports and Scorecards! integration comes with 54 default gauges, so there may not be a need to build any additional gauges on your own. If you cannot schedule a meeting using the link provided, email us for additional options on how we can help. View your data as its happening Dashboards make it simple to see whats happening live. Building upon that previous webinar, this month we met up with Peter Kujawa again for Foundational Excellence: Driving Technology Standards. Amazing product and impressive support team! Select Server Management > OAuth Clients from the left side menu. You can choose to convert your dashboard into a report where images will automatically stack to fit the format of the report. A quarterly business review (QBR) is a recurring meeting between a company and its clients where they discuss service delivery, satisfaction, and future expectations. Sign In SOLUTIONS Cybersecurity Management Everything you need to protect your clients' most critical business assets EDR / MDR Identify, contain, respond, and stop malicious activity on endpoints SIEM If you haven't tuned in to the CEO Growth & Profit series yet, the Partner Success team has combined forces with Service Leadership to bring MSP owners, CEOs, and executive leadership teams loads of valuable content across 10 webinars. Compare price, features, and reviews of the software side-by-side to make the best choice for your business. Managers have boards for monitoring and keeping track of SLA numbers. BrightGauge is a BI tool from ConnectWise that puts essential information in one place, providing visibility for more informed decisions. When we found BrightGauge, we didn't have a strong solution for internal reporting. Even if you can't attend the live webinar, well still email you the recording. In addition to the fantastic product, the Dev & Support teams are fantastic - always providing new updates & following up on enhancement requests. BrightGauge is also dedicated to continually improving the solution. BrightGauge's ConnectWise Sell integration is not Certified under ConnectWise Invent. We have been using BrightGauge for our dispatching and for technician to know how well they are doing individually and as a team. Additionally, with BrightGauge you can create powerful, automated ConnectWise reports in just a few minutes so you can easily show your clients how youre stacking up against your SLAs. The tool is super easy to use and very intuitive you can build new gauge and dashboard in minutes. If you cannot schedule a meeting using the link provided, email us for additional options on how we can help. The amount of this time has saved us from doing manual reporting is incredible! 29 Default KPIs Unlimited Dashboards Unlimited Reports The series is dedicated to helping you quickly determine how you're performing on the biggest financial drivers in your business. As of 2019, we became a part of the ConnectWise platform. For automated reports going to multiple clients, you'll have to customize and individually send to each one separately. Making Service Profitability Decisions the Way the Top Performers Do August 3rd, 1pm Eastern Paul Dippell, Founder, Service Leadership https://bit.ly/service-profitability Making Sales Investment Decisions the Way the Top Performers Do August 25th, 1pm Eastern Rob Bufano, Service Leadership Solutions Director bit.ly/sales-investments Tracking your Financials the Way the Top Performers Do September 22nd, 1pm Eastern Rob Bufano, Service Leadership Solutions Director bit.ly/tracking-financials Key to Success: Knowing your Ownership Mode October 12th, 1pm Eastern Brad Schow, VP, Consulting Services, ConnectWise bit.ly/ownership-mode Getting to Goal: Knowing your Value Creation Strategy November 16th, 12pm Eastern Brad Schow, VP, Consulting Services, ConnectWise bit.ly/value-creation-strategy Getting to Goal: Putting your Value Creation Strategy into Action December 7th, 1pm Eastern Brad Schow, VP, Consulting Services, ConnectWise bit.ly/value-creation-action Foundational Excellence: Choosing your Target Customer Profile January 12th, 2pm Eastern Peter Kujawa, VP, Service Leadership & TSP Evangelist https://bit.ly/target-customer-profile Foundational Excellence: Driving Technology Standards February 15th, 11am Eastern Peter Kujawa, VP, Service Leadership & TSP Evangelist https://bit.ly/technology-standards Foundational Excellence: QBRs as your Scale Engine March 16th, 1pm Eastern Peter Kujawa, VP, Service Leadership & TSP Evangelist https://bit.ly/QBRs-scale Foundational Excellence: Pricing and Packaging April 20th, 1pm Eastern Rob Bufano, Service Leadership Solutions Director https://bit.ly/pricing-packaging Towatch previous webinar recordings, use the links above or visit our webinars page. In Connectwise (CW) I would create custom SQL reports and then I started using the built-in report writer, but it just takes too long. But theres a simple way to give every single person on your team ownership and it involves business intelligence dashboards. And show off your data with embeddable gauges on public sites. By watching this webinar recording, you'll understand: The basics on OML trait: Quarterly Business Reviews Why effective QBRs are so important vCIO responsibilities and staffing levels What best-in-class include in their QBRs The components to a successful Quarterly Business Review * Note: If you have access to the ConnectWise University, check out the QBR Partner Kit. As always, we love your feedback and your questions, so shoot our success team an email any time! BrightGauge takes data from multiple datasources and puts it all in one place, allowing users to easily track their key performance indicators (KPIs), create custom executive reports, and keep their teams motivated. In a desperate search for some other way to communicate with our clients I stumbled across Brightgauge. Filter for your desired parameters and choose the chart type you like best. BrightGauge business intelligence dashboards update in real-time with data from PSA, RMM, BDR, security, finance, and other tools, eliminating the need to toggle windows or log in and out of multiple accounts. Connect a Datasource BrightGauge is a business intelligence platform that enables IT Service Providers to generate customizable dashboard & performance reports. However, it can also be used to pull in data into CloudRadial's dashboards for better client reporting. Maybe the NOC/Operations center within your organization uses ConnectWise Automate to see machine statistics. You will need these keys to connect the datasource in BrightGauge. Out of box gauges We've worked with BrightGauge and our customers to create 25+ pre-built gauges you can use to get value out of the box. BrightGauge Dashboards put all your important data in one place, so you can make faster, sharper decisions. The dashboard is going to be fantastic for our NOC. Now, BrightGauge allows us to have a constant live view of our business! We can now (easily) pull and present "real time" data that is both on point and easy to visualize. All rights reserved. 2020 ConnectWise. Only registered users can view documentation.After signing in, we'll redirect you back here. We will be using reports to show tech utilization in the future. David Wertz Reports are a really good way to build long-lasting relationships between your MSP and your client. SmileBack Customer Service Feedback For MSPs Increase shareholder value and profitability. The team at BrightGauge is one of the best partners we work with because of both their passion for the software but also their responsiveness to any of our requests. If you need assistance with creating API members or integration setup please send a note toHelp@ConnectWise.comand the ConnectWise Manage support team can assist. If you haven't tuned in to the CEO Growth & Profit series yet, the Partner Success team has combined forces with Service Leadership to bring MSP owners, CEOs, and executive leadership teams loads of valuable content across 10 webinars. Keep your clients at ease with backup and disaster recovery you can trust. Reserve your place now! 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