If you've had a new electricity and/or gas supply connected and you need a meter call us on 0333 200 5117* to find out how much it’ll cost and arrange an appointment. If you do not have access to your account, you can also book an appointment over the phone by calling 0333 200 5104. If you’ve not yet registered for MyAccount, it only takes a couple of minutes - you’ll need your EDF Energy account number handy. There are two EDF Energy contact numbers for smart meters, one for general EDF smart meter enquiries and a separate one to book a smart meter installation appointment. However, gas information can take a few days to register. When the contact is sent the agreement also says about having a smart meter installed when they come available in my area. As an EDF customer, see if you can have an EDF smart meter installed in your home today and join those saving on their energy bills with the new smart technology. You can monitor how much money you're spending on energy. If you want to set automatic EDF top ups on the app, go to the PAYG screen and select either "Manage electricity" or "Manage gas". Two different statements. If your EDF Energy smart meter (the actual meter, not the display) is not working, you should contact the supplier. Keith Peacock Gas Mentor EDF Kingsnorth. This will be sent either by text or email. We use cookies to deliver our services, and, if you agree, for analytics purposes to improve our services and to deliver customized ads. Selectra encourages you to carry out your own research and seek advice if necessary before making any decisions. Hopefully EDF will sort out my smart meter soon. The line operates Monday to Friday from 8 a.m. to 8 p.m. and Saturdays from 8:30 a.m. to 2 p.m. Below, we have a look at some common questions that people have about EDF Energy smart meters. If the meter is situated indoors, we’ll ask you to ventilate any rooms and open the doors that lie between your meter and your front door at least 30mins before your appointment. of pensionable age, have a chronic illness or disability) a bit of extra help and support with their energy account. Like booking an appointment, the easiest way to cancel or rearrange your EDF smart meter appointment is through your online account. To help you find what you want fast, here is a quick reference table for EDF’s contact numbers. EDF Energy has a wide range of contact methods. With an EDF smart meter, you can top up your meter online rather than having to go to the shop. Cost of gas meter installation. We highly recommend downloading the EDF app if you have a smart meter. The easiest and fastest way to book an installation appointment is through your EDF Energy online account. A semi-concealed meter box must be installed in an area where it won’t cause any obstructions such as people tripping over it, vehicular damage, etc. This line operates from Monday to Friday from 8 a.m. to 8 p.m., and on Saturdays from 8 a.m. to 2 p.m. A more efficient way to get in touch with the supplier is to use the Live Chat service on its website. EDF uses the Chameleon 3 and Geo Trio displays, at the time of writing this. However, even though you won't be charged any upfront fees for the EDF smart meter, it's actually included in everyone's gas and electricity bills. Your display will always show your daily standing charge for gas and electricity (the set amount you pay every day no matter how much energy you use). If you have had the smart meter installed within the last week, give it a couple more days to see if the gas information appears (it takes longer than electricity). You can also set up automatic top-ups and receive low-balance alerts to ensure you never run out of credit. The answer to this could simply be that your gas data has not registered yet. Your energy company will get in touch to arrange a suitable time and date to fit your smart Reach the right EDF department and get your questions answered fast! To top up via the EDF app, click where it says "Top up your meter". If you have an EDF smart meter installed, it will be a SMETS2. Since March 2019, all energy suppliers, including EDF, have been instructed to install second generation smart meters (SMETS2). You’ll visit our customers’ homes to install, maintain or remove a dual fuel smart meter. You can book your appointment through your online account or by calling 0333 200 5104. By the way my Gas smart meter works fine. Steven Wootten. To do so, simply log in to your account and go to the My payments section. You can rest assured that your energy bills will be accurate rather than estimated. The Complaints Team can be reached on 0333 200 5101 (Monday to Friday from 8 a.m. to 5 p.m.). Unfortunately, you cannot book a specific time for your appointment. A gas meter takes around six working days to install. This line is open twenty-four hours a day, seven days a week. You must then confirm the payment to finish the top-up process. After this, you will just need to wait for your electricity to be turned back on. If it's the EDF display that is not functioning, we first recommend plugging it into a different outlet to make sure it's the display that has the issue. EDF offers a wide range of tariffs suitable for varying needs and energy usage demands. As mentioned above, this can take up to one hour per meter, so it can be a lengthy two-hour process if you are having both gas and electricity smart meters fitted. Representatives are available Monday to Friday from 8 a.m. to 8 p.m. and on Saturdays from 8 a.m. to 2 p.m. If it's been more than an hour since you topped up your EDF smart meter and the credit has still not appeared, you can enter your Unique Transaction Reference Number (UTRN) into the meter manually to add credit. Any new customer who wishes to join EDF Energy needs to call the EDF Energy customer service team at 0333 009 7155 . Gas meter installation. As a result, it’s best to make sure you can be at home for the majority of the day when choosing a date. When you ring, you will need to provide the following information: Alternatively, you can do everything in the ‘moving home’ section of your online account. 8 a.m. to 12 p.m.), and the installation can take up to one hour per meter (or two hours if you want both a gas and electricity meter). These three actions do not require a call agent to be present. After the EDF Energy smart meter has been installed, the engineer will talk you through how to use your in-home display and give you a little demonstration. Smart meter booking and installation… Smart meter booking and installation was very easy. The call agent will need to have your account number in order to help you so make sure you have it to hand when you call. Established for over 25 years, we specialise in the installation, relocation and removal of gas or electric meters.Our highly experienced meter team are here to help you through every step of the process, with a fast turnaround and competitive prices. New to EDF and don’t have an online account? For those with mains gas a programme of intelligent meter (Gazpar) installation will commence in 2017. Before the engineer arrives to fit your new EDF Energy smart meter, the supplier will ask you to prepare the following: Upon arrival, the engineer will get straight to work installing your EDF smart meter. Installation is free and takes about an hour per meter. The number is 0333 200 5108. If needed, you can rearrange the date or time of your appointment up to 48 hours in advance (two days before your appointment is scheduled). I am in the process of requesting a new gas connection to my property. Keith Peacock. Unlike first generation smart meters, all suppliers can operate SMETS2s, meaning customers can sign up to different energy providers freely without their smart meters losing their ‘smart’ ability. Once you’ve registered you can: Look at and pay your bills; Send us meter … EDF Smart meters & Smart Meter Display installed, quite overview.Other Youtube account Demonetized Next, enter the amount you want to top up and tap "Confirm top-up". Half-hourly settled meters - tailored prices based on how and when you use your electricity. Instead, you'll select a time slot and wait for the engineer to arrive during that time. There are two ways you can do this. EDF Energy Contact: Phone Numbers & Emails, Meter readings (from your old house and new house), The EDF account number of the account concerned, Contact details for the solicitor handling the estate (if applicable). For more information on these forms of assistance, call the relevant EDF Energy contact number listed below. These cookies allowed us to study how users navigate on the website. Once paired, your energy usage data will appear on the screen. For more information on what each number is for, plus other ways to get in touch with the supplier, read on to the sections below. Simply log in to your account, go to the ‘smart’ section and book a date and time for the installation. Semi-Concealed Gas Meter Box This type of meter box is designed in such a way that it is to be installed against an outer wall of a building while also being partially concealed in the ground. Below, we list all the ways in which you can top up your EDF Energy smart meter. Make sure that you will be able to keep any. The current hubs will work in most properties, according to government research. These figures are listed in a separate section on your bill. For any gas or electric emergencies in your household, get in touch with the relevant party using the relevant EDF Energy contact method listed below. To be added to the register and receive extra support tailored to your needs, call 0800 269 450. Just send the Customer Service Team a private message on your preferred platform: Danielle is an SEO fanatic and loves creating engaging content. I understand that if my smart meter works I can purchase a timer kit. More information and review your options. Smart meter users do not need to enter meter readings as it is all done automatically. Smart meters are designed to help households become more energy efficient by letting users monitor energy consumption in real-time. These cookies allowed us to study how users navigate on the website. Energy suppliers are aware that during meter installation visits there will be instances where the meter installer identifies issues with gas and/or electrical equipment or appliances that require corrective action to be taken, either immediately, or at some point in the near future. If it worked, it's a good idea. If you want to set up automatic smart meter top-ups , you can also do so in the My payments section of your online account. We may receive commission from selected partner providers on sales of some products and/or services mentioned within this website. The in-home display (which will be set up by the engineer when they install your smart meter) will show you how much gas and electricity you use as you use it. If you topped up at the shop, this number will be on your receipt. The amount displayed will simply be your standing charge. The smart meter will replace your existing gas and electricity meter (s) – and usually be installed in the same location. There are just four different EDF Energy contact numbers you might need for business queries. To top up your smart meter, you should select option 1. The dedicated EDF Energy contact number for this team is 0808 101 4115 (Monday to Friday from 8 a.m. to 8 p.m. and Saturdays from 8 a.m. to 2 p.m.). Check if we are in your area today by logging into or registering for MyAccount: https://www.edfenergy.com/smart-meters Use this guide to find the right EDF Energy contact number for your query, as well as the different contact methods available if you don’t want to phone, such as email addresses and online forms. You do have the option to opt out of having an EDF smart meter installed.

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