A single button press will first display your tariff, followed by your individual registers displayed as “IMP R01” and “IMP R02”, followed by the read itself in kWh. Press button 'A' again to show the meter reading and make a note of the numbers including any zeros. 00063.5) followed by M3 at the bottom right of the screen. That’s why we’ve got together the below step-by-step guides, just in case we ever ask you for a reading. Secure Liberty 100 SMETS1 Electricity. Yes Fitted with the same kind of 3G sim card that you can find in a mobile phone, SMETS1 meters update your supplier at set intervals. Simply click on the image that matches your meter, and we’ll take you to your specific meter guide. Alternatively please contact us via live chat between 7am to 9pm weekdays and 9am to 5pm on Saturdays, by clicking the blue button, bottom right of your screen. In this example the meter reading is 11256. Watch later. Unsure if this the same as the meter in your property? Unfortunately if you have a SMETS1 Smart Meter the meter will lose it's Smart functionality upon switching to a new supplier. We won't exchange a SMETS1 meter for a SMETS2 - instead it is planned SMETS1 meters will be remotely migrated into the new Smart Meter Network. Aclara SMETS2 meters. Pressing button ‘9’ on the meter's keypad will supply read information. To get a reading from these smart meters: If you are an Economy 7/multi-rate customer: These buttons might be to the left or underneath the display. It depends on what version of smart meter you have @Nige B - if it's a SMETS2 then PP should be getting readings from it unless there are other issues (and as @woz says there are still kinks being worked out in the new system). Share. As great as your IHD is, it’s always best to take readings from your actual meter. If you have a first generation smart meter (SMETS1) then your energy supplier should give you the opportunity to upgrade by 2024. Your meter will still record your energy usage, and your energy supply won’t get cut off. ‘Imp. To get a reading from these smart meters: Press the middle button. your meter reading. Additional presses of button ‘9’ on the keypad (or waiting for the auto scroll) will scroll through additional displays including Export energy. You can press the middle button again to see all the readings. Try our online virtual assistant, Ask Us, available 24/7. What does SMETS2 offer that SMETS1 doesn’t? We only require the whole numbers. A single rate digital meter - if your meter looks something like this, and does not have 'dual rate' written anywhere on it, then you've got a single rate digital meter with either an electronic or digital display. We only require the whole numbers, In this example the meter reading is 23541, Press and hold the grey middle button until the main menu loads up, ‘General’ should appear on-screen – press and hold the middle button again to select this option, ‘Time & Date’ should be visible – now scroll with the bottom button until you see ‘TOU Registers’, Press and hold the middle button once more will hovering over ‘TOU Registers’ and you should now see ‘Imp. followed by the read itself in kWh, this will time out after approximately 4 seconds and move to the next screen. If you can see: • 4 bars - your signal strength is good. Electric: Press the blue button ‘A’ to turn on the screen. If playback doesn't begin shortly, try restarting your device. For those of you that already know what type of meter you have, we've got you covered. A SMETS1 meter is a first-generation smart meter. Energy suppliers like us have been installing them since 2013, but lots of these meters stopped sending automatic readings if you changed supplier. Why does my smart meter need to be updated? SMETS1 team. Elster SMETS2 Sorry we couldn't be helpful. If you have a 2-rate meter, R1 indicates Rate 1, R2 is Rate 2 and T is total. After a few seconds, the screen will then display the E.ON smart meter reading. The user guide gives you an overview of your smart meter, in-home display, and more. L+G E470-672 SMETS2 Electricity Meter. Info. The main screen on this type of E.ON smart meter already shows the E.ON smart meter reading. • an exclamation mark (!) This will be your peak/day time reading, This is your read, so for this example your reading would be 12565, Keep pressing 6 on the keypad until you see 'IMP R02' followed by 8 digits - this is usually your night/off-peak reading, You can also press 9 on the keypad if you’re looking for a total/cumulative (both registers combined) reading, Press the B button to wake-up the display, Keep pressing the green ‘A’ button to cycle through until you see R01, Your R01 register reading should now be visible on-screen, Press and hold the ‘B’ button for 3-5 seconds, Simultaneously press the ‘A’ button and you should notice the display revert to your R02 register, Press the right/OK button to light up the display. This is the 'default' menu screen, While on the default menu screen, use the left/down button to cycle through the different menus until you see the 'billing' menu, From here, look for 'advanced' and then the (TOU) Register Matrix or TOUmatrix, Your R01 register reading should now be visible. Some gas meters also have a habit of ‘falling asleep’ so you might notice that your display is blank when you first look at it. If you have a first-generation (SMETS1) meter, your smart meter will lose its smart features when you change suppliers. No. 3. Just before we begin, it’s worth us mentioning that if we installed your smart meter(s) you will either have a Landis & Gyr or EDMI set up, which you can read more about here. The manufacture sends the code upgrade for your meter(s) and Communications Hub. 0012565.3) followed by kWh at the bottom right of the screen. You can find a copy of our user guide here. Pressing button 6 on the meters keypad will display your individual registered readings. If not, use the left/down button to cycle through each value, Following the same steps above, ensure you are on the TOUmatrix menu, Pressing the left/down button allows you to scroll through the list of rates and associated kWh values, including your R02 register reading, Press the "Display" or "Select" button to wake up the display, By pressing the button the meter display will scroll through to the meter reading. However, in some cases your smart meter will stop sending data to your new supplier, which means you'll have to revert back to providing meter readings. To read your gas smart meter: Press 9 on the keypad. Don't worry though, you should be able to easily wake it up by following the relevant steps below! Pressing button ‘9’ on the meter keypad will supply read information. A … Another way to tell is to look for a Telefonica/Arqiva/WNC/Toshiba device with two to five LED lights on top of your electricity meter. The deadline was originally set for 2020 but was pushed back due to energy suppliers warning that smart meter technology wasn’t ready. The "B" button is only for the installers. This is the Secure Liberty 100 electricity smart meter or a first generation smart meter. First, check what type of smart meter you have Before you do anything, double-check what type of smart meter you have. It helps us improve our customer services, so thank you very much. How to read your smart meter - YouTube. If your meter has two barcodes on it, here’s how to take a meter reading:. Energy suppliers like us have been installing them since 2013, but lots of these meters stopped sending automatic readings if you changed supplier. We love feedback. A single button press will show the Total read for use if you have a single rate tariff, displayed as “. However, if you have moved to a new supplier this may have caused your SMART meter to go 'dumb'. The number shown below IMP is your meter reading. We reveal the top smart meter problems owners face - plus how to solve them. That being said, there are times where this may still be required, especially if you have a first-generation (SMETS1) meter that has not yet been enrolled into the smart network. By pressing button 9 on a multi rate meter, you will see your total read. Press either one of the buttons on your meter to scroll through to your latest gas reading. Have a look at the display panel on your Smart meter, normally it'll be blank. We'll then find out how to read it and we can add your meter type to our guide! One of the many amazing benefits of having a smart meter is that you should never have to submit manual readings again. • 2 bars - your signal strength is poor, try moving the IHD closer to your electricity smart meter. Copy link. If it starts with 19M, then this means it’s SMETS2. We will be able to take remote readings from your Smart Meter. Steps on how to read these meters can also be found in the guide below. If you have a 2-rate meter, R1 indicates Rate 1, R2 is Rate 2 and T is total. Your buttons may or may not be labelled A, B and C. To get a reading from these smart meters: If you think your smart meter isn't shown above, please send us a clear photo that captures the entire front of your meter to help@so.energy. Secure SMETS1. The upgraded meter is migrated across to the National Smart Meter Network. You’ll see 6 digits (eg 00123.4) followed by an ‘m3’ (cubic metres) symbol at the bottom right of the screen. Why does my smart meter need to be updated? Therefore when a new supplier took over a SMETS1 meter they usually could not operate it and therefore it went "dumb" or operated as a traditional meter. The easiest way to tell is to look at your electricity meter. This meter reading is 7041. Shopping. Useful contacts TSS – 0208 298 8625 0208 298 8629 Click here to identify your smart meter. On my previous version of the E470 (SMETS1) pressing the 'Green Button' repeatedly should cycle you through the screens, until you get to the correct readings. It will be the one with the 01 display. When we installed your smart meter, we would have provided you with a smart meter user guide. This figure is your latest reading – we only need the first 5 digits before the decimal place. Tap to unmute. First-generation, also known as SMETS1, have been installed for many years, some of these meters will not allow changing energy supplier without losing the ability to send readings automatically. If you have two white buttons with arrows and other markings around them, If you have two round blue and orange buttons, If you have an orange button on the left and blue buttons on the right, If you have two grey buttons either side of the display, If you have an orange and a blue arrow to the right of the screen, Press 6 on the keypad until you see ‘IMP R01’ followed by 8 digits, You’ll then see 8 digits (e.g. This process will be completed within 14 days of your supply going live with us and you don't need to contact us to arrange this Aclara SMETS2 . If you have a SMETS2 meter we will automatically register your meter through the Smart Metering Network and update your In Home Display. Press button 'A' or 'B' to wake the screen up. VOLUME will appear on your smart meter screen. Find out how to read your SMETs 1 electricity smart meter. If your SMETS1 meter is currently operational, then it’s unlikely that you will detect … If you have a second-generation smart meter – or a SMETS2, for short – we still ask you to submit your readings manually, for the time being. How you read your SMETS2 depends on the brand of meter you have. 4. That being said, there are times where this may still be required, especially if you have a first-generation (SMETS1) meter that has not yet been enrolled into the smart network. ‍ SMART Meters . Pess 9 on the keypad. Once the over-the-air software upgrades are made to SMETS1 meters, nothing — which is why the industry and the DCC are working to get the upgrades done as soon as. Help us improve this article with your feedback. ; Keep scrolling through options until the meter reading display screen shows "Rate 01 Act Imp".This shows your meter reading. If you have 3 buttons. Itron Gallus sV G G4 (SMETS1) To get a reading from these smart meters: Press the orange button; You'll see a row of digits followed by m3; Ignore any digits after a decimal point if you have one. Below are images of the smart meters that Shell Energy have installed. We only require the whole numbers, Press the blue 'A' button to wake up the display, Continue pressing 'A' until you see 'Total Active Import', Your reading should now be visible on-screen, You'll see a row of digits followed by kWh, Press 9 on the keypad until you se 'VOLUME' on the display, Then you’ll see a row of digits (e.g. It’s worth remembering that electricity reads are recorded in "kWh" (kilowatt hours), so be on the look out for this value when cycling through your display (but remembering to ignore the numbers after the decimal place). ‘IMP KWH’ will appear on the screen. To view your meter reading follow these guidelines; Press and hold the middle push button to enter the Main Menu ‘General’ should be displayed; Press and hold the middle button to enter the ‘General’ sub-menu, ‘Time & Date’ should be displayed; Scroll down an item, using the bottom button, and ‘Total Registers’ should be displayed Ignore any digits after a decimal point if you have one. You can press the middle button again to see all the readings. 5. This might be labelled 'OK', The display should wake up and you'll see a row of digits followed by m3. A smart meter sends an electronic meter reading to your energy supplier, meaning: they won't need to take a manual meter reading - as the meters send back readings themselves you won't get estimated bills - as actual readings are available; it'll be easier to switch energy suppliers - as the reading at changeover is readily available. Wait a moment – then eight digits will appear, followed by “kWh” towards the bottom right of the … R2’, Ignore any digits after a decimal point if you have one. A SMETS1 meter is a first-generation smart meter. 6. Thank you for the feedback, it helps us improve our customer experience, we will get this reviewed. For example, the meter reading for this meter would be 01967. We only require the whole numbers; In this example the meter reading is 135; If you have two white buttons with arrows and other markings around them In this example the meter reading is 23541. Make sure you’re looking at your smart meter on the wall, rather than your in-home display (IHD). If you have a SMETS1 meter then it will remain non-smart until it gets enrolled into the DCC network next year. SMETS1 BOCT If exchanging from a SMETS1 to a SMETS2 meter you will still need to follow the process for De- commissioning the SMETS1 meter by contacting SMETS1 BOCT – If you install a SMETS1 as a result of trouble shooting you will also need to commission the SMETS1 again via BOCT. You only need 5 numbers shown left to right for a reading. This should now be addressed with most SMETS1 meters moving to the DCC systems, however there has been no improvement in the percentage of Smart Mode meters from November 2020 to December 2020 so progress appears to be slow. This is your reading, Press either the red ‘A’ or black ‘B’ buttons to wake up the display, Your reading should now be visible on-screen. If the serial number starts with 19P, this indicates it's a SMETS1 meter. There's no need to note down any number (s) after the decimal point. Smart meters are efficient — no more meter readings required — and accurate. How to read your electricity meter . Smart meters not working, issues with solar panels, getting a meter reading, in-home displays not working, problems with readings, and much more. Before explaining how to read your specific smart meter, we’ll need to know what meter type you’ve had installed. To get a reading from these smart meters: Slightly different to electricity, gas readings are represented in "m3" (cubic meters). Reading your SMETS1 Secure meter Pressing button ‘9’ on the meter keypad will supply read information. Tap the green A button 3 or 4 times to go through the options. Why you should get a smart meter. Your payment amount, payment date, seasonal vs equal payments, our refund policy... You’re moving home, you have moved into a home supplied by So Energy... Renewable energy, our Priority Services Register, and much more... One of the many amazing benefits of having a smart meter is that you should never have to submit manual readings again. Last updated: Thu, 6 May, 2021 at 4:13 PM, Did you find it helpful? • a diagonal line through the bars - your IHD isn’t communicating with your smart meters. If you have a time of use/two rate tariff , press the button again for "Rate 02 Act Imp" for the second rate reading. To get the full benefits of smart meters, … - … It may display "METER INDEX", Press either of the two buttons to wake up the display, You'll see a row of digits followed by m3, Press the right button. SMETS1. R1’ with a value underneath it, You can use the bottom button to scroll through your other register readings i.e. The number you're after is the one followed by kWh, As before, write down all the digits ignoring any digits after the decimal point (if you have one). With the first generation of smart meters, it became possible to forget about providing regular meter readings to a supplier. How to read your smart meter. How to get a reading from this smart meter: 1 Press 9 on the keypad. 2 VOLUME will appear on the screen. 3 Then you’ll see a row of digits (e.g. 0045.3) followed by M3 at the bottom right of the screen. 4 This reading is 45. More ... A single button press will show your total read used for billing purposes, displayed as ‘volume’ followed by the read itself in m3. Second generation, or SMETS2, meters began being installed in 2018 and allow you to switch seamlessly between energy suppliers as they are connected to a nation-wide secure smart meter network. If you haven't switched suppliers since your SMART meter was fitted, it should still be sending meter readings to your energy supplier automatically.

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