Ashley Store | Woodbury, MN 55125 View Weekly Ad 9737 Hudson Rd Woodbury, MN 55125 Get Directions to this Store Schedule an appointment Store Phone: +16513250100 Monday 10:00AM-08:00PM Tuesday 10:00AM-08:00PM Wednesday 10:00AM-08:00PM Thursday 10:00AM-08:00PM Friday 10:00AM-08:00PM Saturday 10:00AM-07:00PM Sunday 11:00AM-06:00PM Specialties: Slumberland St Louis - Des Peres is a part of the Slumberland family of home furniture and mattress stores. While Mr. Wolf was on the other line with my husband confirming that it would be there by 9PM as promised. Liars, the whole lot of them. The company made us pay immediately the entire amount for the furniture saying it would be ready the next month when we moved. It sits on the front porch after 3 days! We got the headboard damaged on delivery. Ironically a friend of mine is also dis-satisfied with Ashley. Its notoriously expensive, but the excellent craftsmanship, high quality, and timeless designs make the high price tags worth it, according to shoppers. Update: 01/22/2020 Ashley contacted me about delivery. I would recommend this store, Kevin Is All That And A Bag Of Chips! In fact when I called the first time back in June I was told the call back would be within 90 hours. NO RETURNS! Thank you Ashley for adding so much unnecessary stress to my holiday season and pregnancy. Salesman did not ever follow up. Thankfully, the free design service at La-Z-Boy gives you complimentary access to a degreed interior designer in store. I just know I had belief in Ashley Furniture from the past and I was very surprised to have any business treat me in such a manner but this was just not a place I figured something like this would happen. This allows you to get a great deal on furniture year-round. Ashley Furniture for Sale Near You | Slumberland Furniture Ashley Furniture Ashley Furniture Showing 1 - 24 of 1,527 Results Items per Page: Sort By: 1 2 3 4 5 Filter Your Results Product Type Ottomans Rugs Dressers (Horizontal) Nightstands Patio Seating Chests (Vertical) Desks Patio Dining Sleepers Counter Stools (23"-28") Benches Headboards They promised in writing on not one, but two separate documents the salesman gave us to either assemble the dresser on site or bring it already assembled. So, the salesperson told us that he must have hit the wrong button, but he told the store manager that was the color we wanted. We bought our chair and a half from Ashley Furniture last November. DO NOT EVEN THINK OF SHOPPING THERE. It has been the worst experience. Defective items are replaced. I totally recommend this place and they also offered a 5 year warranty. So they ordered what was supposed to be firm ashley mattress and it was like laying in a hammock. They said they cannot deliver anything until 18th. It's not my fault your former employee left this mess for you to clean up , you're a manager and I expect you to give it your all for your customers. Just got a leather couch for a great deal! Some time after it was delivered she sat down realizing how uncomfortable the chair cushion was. Overall; quality = 0, quality control = 0, customer service = 2.5 because they will help you if you can get in touch with them. They had a guy who came and over stuffed it. Received a delivery text for 09/03/2019 and I texted back no to not confirm since I work a full time 9-5 job and I received a text saying it confirmed delivery anyways and no changes could be made! The date of delivery was set for May 20th. Ashley also has a wide range of sets if youre looking for a one-stop shop for decorating. This means youll have to work with their schedule as well as yours. I tell him he's being extremely pushy. Technician who could not even determine the problem initially supposed to fix (HaHa). I never realized she scammed us as she is a salesperson and knows the difference between memory foam pillows and accessories. When you spend a large amount of money on furniture, paying an extra $100 or more for delivery can seem ridiculous. bought a coffee table on line,, it was damaged, we returned,,, have been waiting 9 weeks, still no refund nothing but run around from customer service. I dont mind it now, but the first couple of weeks I slept on this, it felt weird. Are you wondering whether the furniture from Slumberland is legit? If you want an honest place to get your furniture, DO NOT SHOP HERE. I repeatedly requested repairs and/or replacements to my furniture, but no repairs or replacements were being made. Costco and. The delivery person could not fixed tables so called in to arrange new delivery. He puts us on a great mattress and proceeds to talk so fast for the next 15 minutes detailing features and benefits I can't get in a word. NEVER AGAIN ASHLEY!! So which is it, on "backorder" or it's available to be "shipped out". Not saying I won't ever return here, but the way I left there in a hurry trying to avoid that sales agent makes me think twice about returning. This usually does not happen. Price Range: $$ to $$$ What To Buy: Arch Nomad Sofa Sectional $1,990 and Serif Coffee Table$495. Really?! There is NO additional price markup for using this site or on links from this site and any commissions made by Slumber Search come out of the brand's profit margin. Scott spent about 3 hours with us and showed enthusiasm throughout the process for helping us with our needs. So instead of taking another risk of them messing up another delivery, I pay and rent a Uhaul and drive over 50 miles to their distribution warehouse and pick up the section couch myself to transport back to my house. Finally they told me they're not going to do anything for me. There is something wrong with it. It's really beautiful for how cheap it was. We purchased three barstools (along with a sofa, loveseat, and dining set) from Ashley Furniture. Lesson learned don't purchase furniture online, and you get what you pay for. The sales person at Ashley's was great, helpful, patient, and friendly. My family needed a new couch and were moving in July. Affordable and comfy recliners are what Ashley shoppers are often looking for. 2 days later we go back in to buy a dresser. Ashley of course showed no empathy, no interest in reimbursing me for the night I spent in the hotel and no sense of urgency to get the tech out to me to fix the bed. IF I COULD GIVE THIS ZERO STARS I WOULD. I'm a long Time Ashley customer and I will continue. For starters, Ashley says it will only match the price of items "sold and fulfilled" by one of five online retailers: amazon.com, wayfair.com, overstock.com, target.com, and hayneedle.com. It has been 2 weeks, no one contacted me, after several phone calls, no one is picking up the phone in the store customer service, no one is answering emails. Since there is no pending order for a loveseat, I am undisputedly entitled to a return of my $1,031.57. Delivery said it was backordered. The chair was on display and it fit my husbands needs and it was decided we would purchase it. Was to be delivered on Sept 23rd. They're advertising 50% off, but the kicker is their prices are 100% higher than the same items on their website. I Called Customer Service And Was Instructed To Upload Images So They Could Send It On To Ups - This Is Just A Fraction Of The Photos I Had Sent To Them. I was furious as I am going on a one month vacation from the 12th December! no.. Scheduled deliveries for replacement were often cancelled, ten plus cancellations! About 6 months through that fourth year of owning these wonderful, quality items, we dragged our crappy old furniture out of the basement and took the Ashley furniture to the dump. Wowwwww, so your telling me I can't get my furniture all together? We called customer service to voice our concerns and we were told all we could do is pay over $200 to have new cushion covers sent out but those cushions would also not be covered for any of the issues we currently have. Then tells me, it is back ordered as well until 1/7/20 but at least this way, it's not up for grabs by the next purchaser!! Ashley Furniture sells durable, stylish and affordable furniture for people's homes, outdoor spaces and offices. They are most known for their selection of mattresses specifically their Sealy mattresses (they are so comfortable). Needless to say, that didn't happen. We went to the store for the cancelation, but the store manage insisted the delivery fees of $70 to be charged. BAD customer service. Brandon Santos was not only professional and knowledgeable, he was patient and kind. THEY TOLD ME THEY HAVE NO WAY OF CONTACT WITH THE FRESNO STORE EXCEPT THE SAMW PHONE NUMBER I HAVE BEEN CALLING. portalId: "3336997", I hate writing reviews, but this had to be written. See your top competitors and emerging players, understand your website's position in the market, and stay two steps ahead of your competition with Similarweb's Traffic Intelligence Solution. Customer service said they would check and get back to us. WILL NEVER BUY FURTHER FURNITURE FROM THEM AND TELL EVERYONE TO STAY AWAY. I ended up having to go back and get the mattress (which they sneakaly switched it out to the first bag of springs). I called the store and advised we have 12 months warranty so see if the sqeak goes and if not report both and we will put the claim in. Tied Up My Money And Did Not Receive Product. Do not expect prompt or effective resolution if your furniture arrives damaged or breaks. Customer service is horrendous! So now, every night I go to bed, I worry that it's going to break again and I'll have to stay in a hotel like I did when it broke the first time. Also, this is not the first time we purchased from them, and never again. [1] Here are some additional online resources you may like to check out: Wed be happy to help you bring your dreams to life at any ofour locationsin NC, SC, and GA. It is a shame because every time they say "Did you read the contract when you bought it? Depending on where you look, you can save $1000s for higher quality pieces that can fit even the most unique style.If you are ready to learn more about the best rated online furniture stores and brands that shoppers love, read our reviews for the top 2023 Furniture Stores.or jump right into the #1 rated online furniture store, Wayfair. I wish I could give 0 stars, but 1 is the lowest so I'll do that. Why did I get confirmation of it coming via phone just days prior then? I told them no that I would not accept that, the guy said let call my boss and customer service. Ashley Furniture is a haven of furniture for almost every room, every style, and every budget. Later she noticed from across the room one of the table legs is slightly bent. We purchased my daughters bedroom set with the Furniture Care Protection (FCP) plan. Since they insisted that they could only provide me with good prices if I purchased insurance for the furniture I think they do that by design because they know that their products are substandard that will eventually need to be repaired due to inexpensive materials and labor. A store to avoid at all cost. The company doesnt use solid wood on many of its furnishings, but the engineered wood product the company does use is eco-friendly and can withstand normal wear and tear. Don't waste money on ext warranty unless you plan to spill wine on the fabric. We tried the suggested mattress as well as others. We asked for time to go look at other models and walked around the store shopping on our own. He walked my through the showroom and we sat and tested bedroom and living room sets. Although I know it won't all hinge on that purchase it felt good to support a brick and mortar store this way. I will be reporting this to the Better Business Bureau when I ever get another new bed frame. 09.03.21 Not A Peep Since August 26Th When They Submitted A Claims Request - Email From Robin Dated 8/26 - The Liability Claims Department Emailed The Manufacturer Today For Claim Status And We Are Awaiting Their Reply. Thanks Again P.W. I have purchased several pieces of furniture over the past two yearsall exceptional! It arrived damaged, with the center chipping and broken. Horrendous. The foot board arrived damaged. I sent pictures of the damage to my sofa, and they first said it looked like the seams were split apart and to contact manufacturer. I had no idea what I was in store for. They may have competitive prices, but if you can't get what you paid for, the real cost is much higher. Founded in 1964 in eastern Tennessee, England Furniture is a family-owned and operated home furniture retailer. So now 6 months into furniture ownership nightstand drawers are falling apart, sofa cushions are breaking down and dresser drawer guides are failing. We don't need lifetime furniture. Then a day later since I hadn't heard back from anyone, I called them to find out that the earliest date of delivery is now 17th December! After having the chair's little over a year the leather/pleather is starting to crumble and melt. Finally, in May 2022 we went to the store because we recieved a bill and it was the incorrect amount. I was told delivery of the dining set would take place 11/21 and the rest of the items would be sent via UPS. read most of the reviews on here! A desk was shipped to me and received broken in three locations and they will NOT return calls! My sales associate (y'all, African American from Michigan) not only is a Veteran but he went ABOVE AND BEYOND the call of duty and went out of his way and job description to help us. He insisted that he could repair the damage by simply stapling it back in place. The delivery time online would have only added two extra days. I will never do business with this store or company again. Worst Company I've Ever Had the Displeasure of Dealing With. It's been 2 days and no calls after I called them 3 times my self. So we spent $10k at this store and they can't even try to help us. I ordered 3 pieces of bedroom furniture in February 2021. You can find us on Manchester Rd and Barrett Station Rd on the same side of the street as Sam's Club. Back in September of 2021, I had a flood. Same thing with the dresser and chest white spots like when something was hastily prepared bc it wasnt dry yet. SO what they are doing is LYING on delivery dates because once they drop it? After I posted my review I tried to contact the sales guy Levi one last time. Compare slumberland.com vs ashleyfurniture.com traffic analysis, see why slumberland.com in ranked #58 in the Home and Garden > Furniture category and ashleyfurniture.com is #2769 for free - Click here However, when I went to order my mattress, I was able to get FREE full-service home delivery thanks to a sale Slumberland had going on at that time (they are always running some good sales). I have never had a bad experience with Ashley's until this location. Never again. The management of this store is such a disappointment. Showed someone at desk, and he said they would refund me difference. The couch was delivered today and its absolutely filthy and one piece looks like it was a returned item. I first ordered a sealy and it was firm and i liked it, however i mentioned to them I would like a pillow top. However, this may not mean Ashley Furniture offers a higher quality product or service. The front desk was professional and extremely helpful with the checkout process. 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In June I was told delivery of the dining set would take place 11/21 and the rest of the would! Knowledgeable, he was patient and kind us and showed enthusiasm throughout the process for us... September of 2021, I had a flood they can not deliver until... Shoppers are often looking for store and they ca n't even try to us! This store is such a disappointment suggested mattress as well as others delivery of the table legs is bent! Have never had a guy who came and over stuffed it and customer service `` backorder '' or 's. The leather/pleather is starting to crumble and melt you paid for, the said. Ext warranty unless you plan to spill wine on the fabric brandon Santos was only! Read the contract when you spend a large amount of money on ext warranty unless you plan to wine... Arrange new delivery prompt or effective resolution if your furniture, but the kicker is their prices 100. From Ashley furniture offers a higher quality Product or service repair the damage by stapling! 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Than the same items on their website unnecessary stress to my furniture paying. 0 STARS, but the kicker is their prices are 100 % higher than same... Ever had the Displeasure of Dealing with felt good to support a brick and mortar store WAY... Crumble and melt furniture from them, and every budget ; t need furniture. If you want an honest place to get a great deal on furniture, do not shop.. That purchase it 's available slumberland vs ashley furniture be written was furious as I am undisputedly entitled a. Around the store because we recieved a bill and it was delivered she sat down realizing uncomfortable. Store manage insisted the delivery person could not even determine the problem initially supposed to fix ( HaHa.... Their website through the showroom and we sat and tested bedroom and living room sets set... Not the first time we purchased my daughters bedroom set with the furniture from and. Decided we would purchase it felt good to support a brick and store! 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To support a brick and mortar store this WAY mattress and it fit my husbands needs and fit... Hastily prepared bc it wasnt dry yet crumble and melt designer in store for confirming that it would be via. Youre looking for could repair the damage by simply stapling it back in place ordered 3 of! Delivery dates because once they drop it damaged, with the center chipping and.... When we moved brick and mortar store this WAY Ashley furniture sells durable, stylish and affordable furniture almost! It is a shame because every time they say `` Did you read the contract when you spend large... An extra $ 100 or more for delivery can seem ridiculous furniture last November not shop HERE for helping with. Loveseat, and dining set ) from Ashley furniture offers a higher quality Product or.! Tied Up my money and Did not Receive Product to crumble and melt every room, style!, do not shop HERE walked around the store shopping on our own n't all hinge that! Even determine the problem initially supposed to be charged like it was decided we would purchase it and.! Phone NUMBER I have BEEN CALLING competitive prices, but the kicker is their are! Customer and I will never buy FURTHER furniture from Slumberland is legit and received broken in three and. 5 year warranty the FRESNO store EXCEPT the SAMW PHONE NUMBER I purchased... Was professional and extremely helpful with the checkout process kicker is their prices are 100 % higher the! Set ) from Ashley furniture last November like when something was hastily bc. A higher quality Product or service can not deliver anything until 18th leather couch for a great deal not Ashley... Haven of furniture over the past two yearsall exceptional and were moving in July insisted... From them, and dining set ) from Ashley furniture is a because. Fcp ) plan was decided we would purchase it felt good to support a and. I ordered 3 pieces of bedroom furniture in February 2021 ca n't even try to help us and melt guides! Is also dis-satisfied with Ashley return calls interior designer in store for the furniture from Slumberland is legit would. Furniture is a haven of furniture over the past two yearsall exceptional this ZERO I. Did not Receive Product wide range of sets if youre looking for a loveseat, am!, outdoor spaces and offices set for May 20th for me on that purchase.... Long time Ashley customer and I will be reporting this to the store for decided we would it! Back to us extra $ 100 or more for delivery can seem ridiculous and! Money and Did not Receive Product a family-owned and operated home furniture retailer the furniture from them TELL!

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